Workshop Operations Lead

Keith Andrews; Christchurch; On-site; NZD 70,000 - 90,000; Full time

Job summary

Keith Andrews in Christchurch, NZ, is seeking an experienced Workshop Controller to oversee the day-to-day coordination of our busy workshop operations. Working with Foremen, Service Advisors, Technicians and Parts to ensure work is scheduled efficiently, completed to a high standard, and delivered on time.

This leadership role focuses on maximising productivity, workshop performance and customer satisfaction, with responsibilities spanning workflow, utilisation, safety and quality.

Qualifications

• Previous experience as a Workshop Controller, Foreman or senior workshop leader.
• Strong automotive service and workshop knowledge.
• Excellent organisational and planning skills.
• Ability to work effectively in a fast-paced environment.
• Strong communication and leadership capabilities.
• Customer-focused with a commitment to quality and safety.

Responsibilities

• Coordinate daily workshop workflow and job allocation.
• Support Workshop Foremen to maximise technician utilisation and productivity.
• Monitor workshop loading, work in progress, and repair completion times.
• Prioritise customer repairs, warranty work, and urgent jobs.
• Liaise with Service Advisors, Technicians and Parts to keep jobs moving efficiently.
• Drive workshop performance, labour recovery and utilisation targets.
• Ensure work is completed safely, accurately and to manufacturer standards.
• Promote a strong "fix it right the first time" culture.
• Assist with reporting, documentation and workshop administration.

Job description

Keith Andrews in Christchurch, NZ, is seeking an experienced Workshop Controller to oversee the day-to-day coordination of our busy workshop operations. Working with Foremen, Service Advisors, Technicians and Parts to ensure work is scheduled efficiently, completed to a high standard, and delivered on time.

This leadership role focuses on maximising productivity, workshop performance and customer satisfaction, with responsibilities spanning workflow, utilisation, safety and quality.