Claims Performance & Insights Specialist

Fidelity Life; Auckland; On-site; NZD 90,000 - 120,000; Full time

Job summary

Fidelity Life in Auckland seeks a Claims Performance & Insights Specialist to drive accurate claims data reporting and deliver insights for leadership.

You will develop and maintain tools for Claims Reinsurance, Quality Audit, and Financial consulting, while supporting system enhancements and staff training to ensure high service standards.

Qualifications

• Minimum of NCEA Level 3 (or equivalent) required.
• Tertiary qualification in Business, Finance, Insurance or related field preferred.
• Leadership/people management training advantageous.

Responsibilities

• Create and maintain accurate claims data and reporting for internal and external stakeholders.
• Develop and maintain tools supporting Claims Reinsurance, Quality Audit, and Financial advisory teams.
• Support system/applications development, testing, and training for staff on new/updated tools.
• Ensure service standards, Good Customer Principles and regulatory obligations are met.

Skills

Data management

Reporting

Stakeholder relations

Communication

Education

NCEA Level 3 or equivalent

Bachelor's in Business/Finance/Insurance

Tools

Excel

Job description

Claims Performance & Insights Specialist

Posted: 20/08/2026

Closing Date: 16/09/2026

Job Type: Permanent - Full Time

Location: Auckland - Fidelity Life House

Job Category: Insurance

At Fidelity Life, we take pride in our role in New Zealand's Growth Story, safeguarding the way of life for New Zealanders for over 50 years. Our success contributes directly to the growth of New Zealand, through our shareholders, customers, and people, making us a unique player in the market. As a trusted and dedicated contributor to protecting New Zealanders, we invite you to join our team and make a meaningful impact.

Job Description

The purpose of this role is to support internal and external stakeholders through the delivery of Claims experience reporting and ensuring Claims Leaders have the insights required or, the ability to develop the insights needed to lead and develop a team of Claims professionals to a highly skilled and professional standard.

This role is crucial to ensure the success of our Claims team and support Fidelity Life’s ongoing strategic direction by:

• Creating and maintaining accurate Claims data for internal and external stakeholders.
• Developing and maintaining tools used by the Claims Reinsurance specialists that support the recovery of funds from Reinsurance Partners to minimise our financial exposure.
• Developing and maintaining tools used by the Claims Quality Audit team.
• Developing and maintaining tools used by the Claims Financial consultants.
• Support the development, testing and implementation of Fidelity Life systems and applications.

The role requires ensuring the highest possible standard of service is provided to our customers, internal and external stakeholders, applying the company’s Good Customer Principles and meeting our regulatory obligations.

Desired Skills and Experience

Data Management & Reporting

• Ensure timely and accurate creation of claims and claims financial data for internal and external stakeholders.
• Generate reports and insights to support decision making and performance monitoring.
• Maintain over-sight of Claims data generated within the wider claims team ensuring its accuracy.

Systems and Tools Development

• Ensure the integrity of tools including excel workbooks used within the Claims team.
• Collaborate with technology teams to support system enhancements and new application rollouts.
• Participate in user acceptance testing (UAT) and provide feedback for improvements.
• Create and/or update process documentation and user guides in line with system enhancement deliveries.
• Support the delivery of training for staff for new and or enhanced systems and applications.

What We’re Looking For:

Qualifications:

• Minimum of NCEA Level 3 or equivalent secondary school qualification
• Tertiary qualification in Business, Finance, Insurance, or a related field is preferred
• Leadership or management training (e.g., certificate in people leadership or coaching) is advantageous

Experience:

• Minimum of 5 years of working in the Insurance industry
• Minium of 2 years working within an Insurance Claims team
• Experience in liaising with third party providers (eg, Regulatory bodies, Vendors etc)

Skills:

• Ability to navigate and work comfortably well with Microsoft suites/applications (intermediate to advanced)
• Ability to build effective relationships with stakeholders.
• Strong communication and interpersonal skills.
• Ability to work to deadlines, prioritise and manage multiple work requirements

Fidelity Life is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.