Workforce Systems Support Specialist – Payroll Stabilisation

Health New Zealand | Capital, Coast and Hutt Valley; Whanganui; On-site; NZD 70,000 - 100,000; Full time

Job summary

Health New Zealand | Te Whatu Ora is seeking a Workforce System Support Specialist to join the Payroll Stabilisation Project and support the migration from PSe to Leader payroll across Northland. You will focus on frontline support for managers and staff using Mahi ē Taea (UKG Pro WFM), ensuring confident use of timecards and workforce processes.

You will collaborate with Training, Payroll, rostering teams and contribute to user capability, system improvements, and transition to sustainable BAU

Qualifications

• A relevant qualification and/or at least 3 years' experience in workforce systems, payroll, rostering, or a related field.
• Experience with award interpretation systems and workforce management processes.
• Strong Microsoft Office skills and a good level of technical expertise.
• Excellent communication and relationship-building skills, with a focus on customer support and service delivery.
• Experience with UKG Workforce Pro, UKG Dimensions, Kronos Workforce Central, or similar rostering systems, along with knowledge of the Holidays Act 2003, would be advantageous.

Responsibilities

• Provide frontline support to managers and employees using workforce systems.
• Respond to and triage system queries and identify recurring issues.
• Contribute to system improvements and provide feedback to project and payroll teams.
• Work with Training Team to inform training materials and user guides.
• Assist with fortnightly payrun checking and support ongoing BAU use.

Skills

Workforce systems

Payroll

Rostering

Microsoft Office

Customer support

Communication

UKG Pro WFM

UKG Dimensions

Education

Relevant qualification

Tools

UKG Pro WFM

Kronos Workforce Central

Job description

Health New Zealand | Te Whatu Ora is seeking a Workforce System Support Specialist to join the Payroll Stabilisation Project and support the migration from PSe to Leader payroll across Northland. You will focus on frontline support for managers and staff using Mahi ē Taea (UKG Pro WFM), ensuring confident use of timecards and workforce processes.

You will collaborate with Training, Payroll, rostering teams and contribute to user capability, system improvements, and transition to sustainable BAU