Workforce System Training & Adoption Specialist

Health New Zealand | Capital, Coast and Hutt Valley; Whanganui; On-site; NZD 80,000 - 110,000; Full time

Job summary

Health New Zealand | Te Whatu Ora is seeking a Workforce System Training & Adoption Specialist in Whanganui for a 6-month fixed-term project. You will deliver training across UKG Pro WFM, support go-live, and build lasting capability within the organisation.

You will work with operational leaders and champs to ensure smooth adoption, provide post-go-live support, and create user guides and FAQs to assist staff during the transition.

Qualifications

• Experience delivering training, coaching users and building capability across diverse groups.
• Confident facilitating training sessions for varying group sizes and explaining technical concepts simply.
• Experience with payroll, workforce management or rostering systems.

Responsibilities

• Deliver classroom, virtual and on-site training across Whanganui.
• Prepare managers and employees for the go-live and post-go-live support.
• Develop user guides, FAQs and learning resources from feedback.

Skills

Training delivery

Stakeholder engagement

Communication

Facilitation

Tools

UKG Pro WFM

UKG Dimensions

Kronos Workforce Central

Job description

Whanganui | Full-time | 6 month Fixed-Term Project Opportunity

Health New Zealand | Te Whatu Ora is the country's largest employer, delivering universal public healthcare to 5 million New Zealanders.

We provide essential hospital, specialist, and community health services across 80+ locations – from large urban centres to rural towns and remote communities.

Our goal is to improve health outcomes for all New Zealanders by delivering equitable, accessible and innovative care.

About the Role

We are looking for a highly capable Workforce System Training & Adoption Specialist to support the Payroll Stabilisation Programme in Whanganui. This is a pivotal role focused on driving successful adoption of Mahi ē Taea (UKG Pro WFM). You will play a key role in preparing managers and employees for the successful implementation of Mahi e Taea, supporting the organisation through training delivery, Go-Live and post go-live support. You will work closely with operational leaders to build confidence and capability across the organisation, provide valuable feedback to project teams and help ensure accurate time entry feeding payroll processes are operating effectively throughout the transition.

The successful candidate will deliver classroom, virtual and on-site training across Whanganui, supporting employees and managers in the effective use of the new system. They will facilitate drop-in sessions and provide ad-hoc support during implementation, helping users resolve issues and build confidence in real time. Working closely with local champions and key stakeholders, the successful candidate will capture common questions and feedback to develop user guides, FAQs and other learning resources, while contributing to ongoing capability building and long-term system adoption across the organisation.This is an exciting opportunity to combine workforce systems expertise, training delivery, stakeholder engagement, and change support within a significant organisational programme.

About the Team/Service/Location

Based in Whanganui you will be part of the Payroll Stabilisation Project within People and Culture, working closely with the Payroll Stabilisation Project Team, Rostering & Automation team, Payroll, Reporting, AskHR, and wider People & Culture stakeholders.

About You

You are a confident trainer, systems specialist, and relationship builder who enjoys helping people navigate change and get the best out of workforce systems.

You will bring:

• Demonstrated experience delivering training, coaching users, and building capability across diverse stakeholder groups.
• Confident facilitating training sessions for groups of varying sizes, able to explain technical concepts in a simple, practical way.
• Experience working within payroll, workforce management, rostering or related operational systems.
• Comfortable supporting users with different levels of experience, culture and digital confidence
• Excellent communication skills and the ability to influence positive adoption of new systems and processes.

Applicants with payroll, rostering or workforce management experience who have a passion for supporting others and driving successful system adoption are encouraged to apply. Experience with UKG Workforce Pro, UKG Dimensions, Kronos Workforce Central, or similar workforce management systems, along with knowledge of the Holidays Act 2003, will be highly advantageous.

Working for Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

If you have any questions about the role, please contact: Cherushka Pillay at [e-mail]