Work Design Lead

Accident Compensation Corporation; Wellington; On-site; NZD 138,000 - 179,000; Full time

Job summary

Accident Compensation Corporation (ACC) is seeking a Work Design Lead to drive the redesign of work across ACC's Longer-Term Horizon programme. You will translate future operating models and technology decisions into practical workflows, role designs and governance.

The role reports to the Head of People & Culture (Future Work) and requires strong stakeholder engagement with senior leaders. You will bring extensive experience in work design and enterprise transformation, with deep systems

Qualifications

• Extensive experience in work design, organisational design, operating model design, service design or enterprise transformation within a large and complex organisation.
• Deep understanding of how people, process, technology, workforce settings and organisational performance intersect.
• Experience translating enterprise strategy and future-state design into practical workforce, role design and operating model decisions.
• Knowledge of AI, automation, digital enablement and technology-enabled transformation.
• Strong stakeholder engagement, facilitation and influencing skills, including experience working with senior leaders and executives.
• Exceptional systems thinking capability with the ability to turn ambiguity into clear options, trade-offs and decisions.
• Excellent written and verbal communication skills, including presenting complex recommendations to support senior decision-making.
• Demonstrated application and leadership of Te Tiriti o Waitangi in the design of policies, systems and organisational approaches.
• A collaborative and adaptable leadership style with sound judgement, resilience and a continuous improvement mindset.
• You must hold New Zealand work rights at the time of application.

Responsibilities

• Lead the deliberate redesign of work across ACC's Longer-Term Horizon (LTH) programme, providing an enterprise view of future work, workforce implications and service delivery.
• Translate future operating model and technology decisions into practical workflows, role designs, decision points and accountability structures.
• Collaborate across transformation streams to determine where work should be human-led and where technology/AI can add value.
• Support senior leaders with options, trade-offs and decisions through systems thinking and stakeholder engagement.

Skills

Work design

Organisational design

Operating model design

Service design

Enterprise transformation

AI & automation

Stakeholder engagement

Systems thinking

Communication

Te Tiriti o Waitangi

Leadership

Job description

Secondment until June 2027 | Wellington or Auckland

ACC is a trusted and high-performing organisation, providing care, supporting recovery and promoting injury prevention, now and into the future.

You can find more about ACC and the work we do at www.acc.co.nz

As the Work Design Lead, you will lead the deliberate redesign of work across ACC's Longer-Term Horizon (LTH) programme, bringing a connected enterprise view of future work, workforce implications and service delivery. Reporting to the Head of People & Culture (Future Work), you will translate future operating model and technology decisions into practical workflows, role designs, decision points, accountabilities and ways of working. Working across multiple transformation streams, you will help ACC make deliberate choices about:

• Where work should remain human-led
• Where technology, automation and AI can add the most value
• How work should be redesigned alongside technology
• How roles, capabilities and workforce requirements evolve
• What future ways of working will best support our people and clients

This is a unique opportunity to influence how ACC delivers services and contributes to keeping Kiwis safe at work, at home, and everywhere in between.

The appointing salary for this role is $138,301 - $178,978 based on experience. ACC offers a comprehensive benefits package which at present includes an advantageous superannuation scheme (9% contribution) with features like no mandatory employee contribution, optional life and income protection insurance.

You will bring:

• Extensive experience in work design, organisational design, operating model design, service design or enterprise transformation within a large and complex organisation.
• Deep understanding of how people, process, technology, workforce settings and organisational performance intersect.
• Experience translating enterprise strategy and future-state design into practical workforce, role design and operating model decisions.
• Knowledge of AI, automation, digital enablement and technology-enabled transformation.
• Strong stakeholder engagement, facilitation and influencing skills, including experience working with senior leaders and executives.
• Exceptional systems thinking capability with the ability to turn ambiguity into clear options, trade-offs and decisions.
• Excellent written and verbal communication skills, including presenting complex recommendations to support senior decision-making.
• Demonstrated application and leadership of Te Tiriti o Waitangi in the design of policies, systems and organisational approaches.
• A collaborative and adaptable leadership style with sound judgement, resilience and a continuous improvement mindset.
• You must hold New Zealand work rights at the time of application.

At ACC, we embrace the rich tapestry of Aotearoa New Zealand’s cultures and are dedicated to providing equitable opportunities. We know that a diverse and inclusive team helps us meet the needs of our customers, and we encourage applications from individuals of all backgrounds, ethnicity, national origin, gender identity, age, and those with diverse abilities. It's important to us that people are free to be themselves at work. Here are some ways we encourage that:

• Employee networks to support our colleagues from diverse backgrounds.
• The option to explore flexible working that suits your needs and ours.