Wellbeing Support Assistant

Bupa; Palmerston North; On-site; NZD 25,000 - 32,000; Part time

Benefits offered by this job

Complimentary uniforms provided

Annual footwear allowance

Bupa Campus access

Viva wellbeing programme

Southern Cross health insurance

Enhanced parental leave

Employee benefits and discounts

Refer a Friend Programme

Free flu vaccinations and skin checks

Job summary

Bupa Riverstone Retirement Village in Palmerston North is seeking a Wellbeing Support Assistant to provide housekeeping, daily living support, and companionship for residents. You will work as part of a supportive Household team with a 21-hour weekly schedule.

Responsibilities include cleaning, laundry, bed making, medication reminders, personal care support, and ensuring residents live in a safe, comfortable environment.

Qualifications

• Experience in an aged care environment, disability support, or community services desirable.
• Ideal 2+ years in customer service or support roles such as hospitality or housekeeping.
• First Aid Certificate or willingness to obtain.
• Reliable transport and legal entitlement to work in New Zealand.

Responsibilities

• Provide weekly cleaning of residents' apartments to a high standard.
• Complete daily cleaning tasks for community areas.
• Provide bed making and weekly bed changing services.
• Manage residents' laundry collection and return.
• Assist with dressing, personal hygiene, and meal deliveries.
• Support with medications reminders and prescription filling.
• Report faults or supply needs to the manager.
• Adhere to Health & Safety policies and safe chemical use.

Skills

Household services

Customer service

Team player

Tools

First Aid

Job description

At Bupa, purpose meets possible.

Join us and help shape a future where healthcare is more connected, innovative, and deeply personal.

We’re a global healthcare leader trusted by millions and committed to helping people to live longer, healthier, happier lives and making a better world. Healthcare is evolving, and so are we. By investing in advanced health technologies, better systems, and exciting pipelines of modern care products, we are empowering our residents to live with greater independence and dignity.

As part of our Household team, a Wellbeing Support Assistant, ensures a comfortable, clean, and healthy environment by providing residents with general housekeeping services, assistance with daily living and lifestyle tasks and keeping communal areas clean and well presented.

Here, your work has purpose, your voice matters and your future is full of possibility.

Just imagine the impact you could make.

Hours & Roster Details:

• Employment Type: Permanent Part Time
• Hours: Average 21 Hours Per Week
• Shift Time: 2x 8am-2:30pm and 2x 3pm-7pm
• Roster Pattern: 4 days on, 2 days off over a 6-week roster period (Monday-Sunday)

Thepurpose of this job

Bupa Riverstone Retirement Village is a modern, purpose-built aged retirement village located in Kelvin Grove, Palmerston North. The Village provides rest home, hospital, and dementia care.

As a Wellbeing Support Assistant, you’ll work alongside a supportive team to:

• Provide effective, efficient, and hygienic weekly cleaning of each resident’s apartment to a high standard
• Complete all daily cleaning tasks for community areas as scheduled
• Provide daily bed making service to residents and weekly bed changing services
• Ensure care is taken with collecting and returning residents' laundry in a timely manner
• Provide reminders and ensure medications are taken, and support with filling prescriptions
• Assist with dressing and undressing, personal hygiene supervision, and meal deliveries
• Provide any other general services our residents subscribe to, such as companion time
• Report to the manager any faults, issues, or when supplies need replacement in residents’ homes and community areas
• Manage supplies economically and avoid wastage
• Adhere to Health & Safety policies, procedures, and safe chemical use and storage
• Treat residents with respect and dignity

What you’ll need to make it possible

• Previous experience in an aged care environment, disability support, or community services (desirable)
• Ideal work experience of 2+ years in a customer service or support role such as hospitality, housekeeping, or home-based care
• First Aid Certificate (or willingness to obtain)
• Take pride in providing high-quality household services that help residents live comfortably and safely
• Acknowledge and accept each village resident as an individual and actively encourage residents to be independent
• Always respect the confidentiality and privacy of village residents and actively communicate and listen respectfully to residents
• Show an ability to work well individually and with a team
• Demonstrate enthusiasm, care, and passion for making a difference in our residents’ lives
• Reliable transport or travel arrangements
• Hold legal entitlement to work in New Zealand

Why you’ll love it?

• Plan your life ahead outside of work with fixed rolling rosters
• Complimentary uniforms provided to look and your best at work. Annual footwear allowance
• Access to Bupa Campus – your go-to space for global learning and development
• Access to Viva, Bupa's global employee wellbeing programme
• Southern Cross health insurance membership with monthly premiums fully paid for eligible employees
• Enhanced parental leave - 12 or 24 weeks of paid gender-neutral parental leave for eligible employees
• Access to a wide range of employee benefits and discounts across retail, technology and more. Employee Assistance Programme when you need it most
• Regularly offered free flu vaccinations, free skin checks and initial menopause consultation
• Refer a Friend Programme

Our Values | Ā mātou ūara

Brave | Māiatanga Caring | Manaakitanga Responsible | Haepapa

Applications will be reviewed as they are received and therefore may result in the role closing early if the right applicant is found.

At Bupa your wellbeing, identity, and personal story are respected and valued. We are continuing to build teams that reflect the diversity of the communities we serve. Bupa is committed to providing equal opportunities and fostering a workplace and environment that is free of discrimination, bullying and harassment. We actively encourage applicants from all backgrounds and experiences, veterans, people with disabilities, and LGBTQIA+ applicants. We are dedicated to removing barriers to participation. If you need any reasonable adjustments during the recruitment process, or if you’d like to discuss how this role can be flexible for you, please let us know so we can support your participation on an equitable basis.