Warehouse Dispatch Supervisor

Placements24; Queenstown; On-site; NZD 37,000 - 58,000; Full time

Benefits offered by this job

Medical aid

Pension fund

Annual leave

Bonus potential

Training & development

Employee assistance

Shift allowances

Job summary

Placements24 is seeking an experienced Warehouse Dispatch Supervisor to lead the outbound logistics team in Queenstown. The role focuses on efficient order fulfillment, supervising dispatch clerks and forklift operators, and coordinating with transport providers for timely loading of vehicles.

The ideal candidate will have strong leadership, excellent organization, and a solid understanding of warehousing, shipping docs, and safety protocols.

Qualifications

• Requires supervision experience in warehouse dispatch or shipping.
• Demonstrated leadership and team coordination abilities.
• Strong knowledge of dispatch processes and shipping documentation.

Responsibilities

• Supervise daily dispatch team activities and ensure accurate order fulfillment.
• Oversee picking, packing and staging for outbound shipments.
• Coordinate with transport managers for pickups and vehicle loading.
• Verify shipments against orders and shipping documents.
• Enforce safety protocols in the dispatch area.
• Monitor performance and drive efficiency and cost reductions.
• Manage inventory in staging and dispatch areas.
• Train and mentor staff to deliver high performance.
• Maintain records of shipments and documentation.
• Resolve dispatch-related issues promptly and effectively.

Skills

Leadership

WMS

Team management

Logistics coordination

Safety compliance

Communication

Problem solving

Time management

Education

High school diploma or equivalent

Logistics/Supply chain coursework

Tools

WMS

Job description

About the Role

Our client, a leading distributor of consumer goods, is seeking an experienced and motivated Warehouse Dispatch Supervisor to oversee the outbound logistics operations at their facility in Queenstown, Eastern Cape . This critical role ensures the efficient and accurate dispatch of orders, managing a team of dispatch clerks and forklift operators. The ideal candidate will possess strong leadership skills, a keen eye for detail, and a thorough understanding of warehouse dispatch procedures. You will be responsible for coordinating with transport providers, ensuring timely loading of vehicles, and maintaining high standards of operational safety and accuracy. This is an excellent opportunity to take on a leadership position within a well-established company and contribute significantly to their supply chain success.

Key Responsibilities

• Supervise and coordinate the daily activities of the dispatch team, ensuring smooth and efficient order fulfillment.
• Oversee the accurate picking, packing, and staging of outgoing orders for timely shipment.
• Liaise with transport managers and drivers to schedule pickups and ensure efficient loading of vehicles.
• Verify all outgoing shipments against orders and shipping documents to ensure accuracy.
• Implement and enforce safety protocols and procedures within the dispatch area.
• Monitor dispatch operations performance and identify opportunities for improvement in efficiency and cost reduction.
• Manage inventory levels within the staging and dispatch areas.
• Train and mentor dispatch staff, providing guidance and support to ensure high performance.
• Maintain accurate records of all outgoing shipments and related documentation.
• Resolve any dispatch-related issues or discrepancies promptly and effectively.

Requirements

• Proven experience in a warehouse dispatch or shipping role, with at least 2 years in a supervisory or leadership capacity.
• Strong understanding of warehouse dispatch processes, order fulfillment, and shipping documentation.
• Excellent organizational and time management skills, with the ability to prioritize tasks effectively.
• Proficiency in using warehouse management systems (WMS) and relevant software.
• Good communication and interpersonal skills, with the ability to lead and motivate a team.
• Problem-solving abilities and a proactive approach to resolving operational challenges.
• Knowledge of health and safety regulations in a warehouse environment.
• Ability to work under pressure and meet tight deadlines.
• High school diploma or equivalent; further education in logistics or supply chain management is a plus.
• Familiarity with various transportation modes and carrier requirements.

Benefits

• Competitive annual salary commensurate with experience.
• Comprehensive medical aid scheme.
• Pension fund contribution.
• Paid annual leave and sick leave.
• Opportunities for leadership development and career advancement.
• A dynamic and supportive work environment in Queenstown, Eastern Cape .
• Potential for performance-based bonuses.
• Regular training on safety and operational procedures.
• Employee assistance program.
• Shift allowances may apply depending on operational needs.