Warehouse Contracts Lead — KPIs, SAP & Safety

Linfox; Auckland; On-site; NZD 70,000 - 110,000; Full time

Job summary

Linfox NZ is seeking a Warehouse Contracts Supervisor to join our Mangere site in Auckland. You will coordinate daily warehouse operations, manage multiple customer contracts, and drive performance while upholding HSEQ standards.

You will act as the primary liaison for customers and carriers, deliver against service levels, and support contract administration and reporting across a busy distribution centre in New Zealand.

Qualifications

• Experience in a warehouse, logistics, contract management, or operational supervisory role.
• Strong understanding of warehousing operations, inventory processes, and customer service delivery.
• Excellent communication, stakeholder management, and problem-solving skills with the ability to influence outcomes.

Responsibilities

• Act as the primary contact for customers, carriers, and internal stakeholders, ensuring service excellence and strong working relationships.
• Coordinate daily warehouse operations to meet customer requirements, contractual obligations, and operational KPIs.
• Monitor, analyse, and report on key operational and commercial performance metrics.
• Support contract administration, billing processes, and maintain accurate operational documentation.
• Drive operational improvement initiatives that enhance productivity, efficiency, and customer outcomes.
• Champion Health, Safety, Environment and Quality (HSEQ) standards while supporting and guiding warehouse teams.

Skills

Customer engagement

Stakeholder management

Problem-solving

Communication

Organisational skills

Continuous improvement

Tools

SAP

ERP systems

WMS

Job description

Linfox NZ is seeking a Warehouse Contracts Supervisor to join our Mangere site in Auckland. You will coordinate daily warehouse operations, manage multiple customer contracts, and drive performance while upholding HSEQ standards.

You will act as the primary liaison for customers and carriers, deliver against service levels, and support contract administration and reporting across a busy distribution centre in New Zealand.