Vitality Analytics & Insights Specialist

AIA Hong Kong and Macau; Auckland; Hybrid; NZD 90,000 - 120,000; Full time

Job summary

AIA Vitality is a purpose-driven programme; as a Vitality Analyst you will support reporting, insights and operational excellence to improve member outcomes. You’ll combine analytical thinking with relationship management, shaping product initiatives and driving smarter processes through automation and AI-enabled solutions.

You will deliver accurate reporting, identify trends, and strengthen stakeholder collaboration while contributing to improvements across the Vitality programme and partner

Qualifications

• Experience in reporting, analytics or business insights with the ability to interpret data and communicate clear, actionable recommendations.
• Strong analytical skills with advanced Excel capability and working knowledge of data, reporting or business intelligence tools.
• Continuous improvement mindset and enjoy finding smarter, more efficient ways to deliver value through process enhancement and automation.
• Attention to detail ensuring reporting, documentation and data activities are accurate, reliable and well governed.
• Ability to build positive relationships with stakeholders and collaborate effectively across teams to achieve shared outcomes.

Responsibilities

• Deliver accurate and timely reporting that provides meaningful insights into programme performance and member engagement.
• Identify trends, risks and opportunities that support informed decision-making and continuous improvement across Vitality.
• Strengthen partner and stakeholder relationships through responsive support, effective communication and trusted collaboration.
• Drive process improvements that enhance efficiency, consistency and operational effectiveness across the programme.
• Leverage approved AI and automation solutions to streamline reporting activities and improve team productivity.
• Support the successful delivery of product enhancements, partner initiatives and marketing activities that improve member outcomes.

Skills

Reporting

Analytics

Advanced Excel

BI tools

Stakeholder management

Automation

Health domain

Job description

AIA Vitality is a purpose-driven programme; as a Vitality Analyst you will support reporting, insights and operational excellence to improve member outcomes. You’ll combine analytical thinking with relationship management, shaping product initiatives and driving smarter processes through automation and AI-enabled solutions.

You will deliver accurate reporting, identify trends, and strengthen stakeholder collaboration while contributing to improvements across the Vitality programme and partner