Vitality Analyst - AIA

AIA Hong Kong and Macau; Auckland; Hybrid; NZD 90,000 - 120,000; Full time

Job summary

AIA Vitality is a purpose-driven programme; as a Vitality Analyst you will support reporting, insights and operational excellence to improve member outcomes. You’ll combine analytical thinking with relationship management, shaping product initiatives and driving smarter processes through automation and AI-enabled solutions.

You will deliver accurate reporting, identify trends, and strengthen stakeholder collaboration while contributing to improvements across the Vitality programme and partner

Qualifications

• Experience in reporting, analytics or business insights with the ability to interpret data and communicate clear, actionable recommendations.
• Strong analytical skills with advanced Excel capability and working knowledge of data, reporting or business intelligence tools.
• Continuous improvement mindset and enjoy finding smarter, more efficient ways to deliver value through process enhancement and automation.
• Attention to detail ensuring reporting, documentation and data activities are accurate, reliable and well governed.
• Ability to build positive relationships with stakeholders and collaborate effectively across teams to achieve shared outcomes.

Responsibilities

• Deliver accurate and timely reporting that provides meaningful insights into programme performance and member engagement.
• Identify trends, risks and opportunities that support informed decision-making and continuous improvement across Vitality.
• Strengthen partner and stakeholder relationships through responsive support, effective communication and trusted collaboration.
• Drive process improvements that enhance efficiency, consistency and operational effectiveness across the programme.
• Leverage approved AI and automation solutions to streamline reporting activities and improve team productivity.
• Support the successful delivery of product enhancements, partner initiatives and marketing activities that improve member outcomes.

Skills

Reporting

Analytics

Advanced Excel

BI tools

Stakeholder management

Automation

Health domain

Job description

Your Role with Us AIA Vitality is a purpose-driven programme that helps people live Healthier, Longer, Better Lives, and as a Vitality Analyst you will play a key role in supporting its success.

Working closely with partners, corporate clients and internal stakeholders, you will deliver reporting, insights and operational support that enhance programme performance and member outcomes. This is an opportunity to combine analytical thinking with relationship management, helping shape product initiatives, improve experiences and drive smarter ways of working through automation and AI-enabled solutions. You'll join a collaborative environment where your ideas, curiosity and continuous improvement mindset can make a meaningful impact.

Your Impact

• Deliver accurate and timely reporting that provides meaningful insights into programme performance and member engagement
• Identify trends, risks and opportunities that support informed decision-making and continuous improvement across Vitality
• Strengthen partner and stakeholder relationships through responsive support, effective communication and trusted collaboration
• Drive process improvements that enhance efficiency, consistency and operational effectiveness across the programme
• Leverage approved AI and automation solutions to streamline reporting activities and improve team productivity
• Support the successful delivery of product enhancements, partner initiatives and marketing activities that improve member outcomes

Your Capabilities

• You have experience in reporting, analytics or business insights, with the ability to interpret data and communicate clear, actionable recommendations
• You bring strong analytical skills, advanced Excel capability and working knowledge of data, reporting or business intelligence tools
• You have a continuous improvement mindset and enjoy finding smarter, more efficient ways to deliver value through process enhancement and automation
• You bring strong attention to detail, ensuring reporting, documentation and data activities are accurate, reliable and well governed
• You have the ability to build positive relationships with stakeholders and collaborate effectively across teams to achieve shared outcomes
• You may also have experience within health, wellbeing, insurance or financial services, and an interest in applying AI-enabled solutions to improve business performance and customer experiences

Your Life at AIA

AIA, we know your career with us is just beginning, and we’re committed to helping you make it extraordinary. In return for your energy and ambition, you’ll gain access to hands‑on experience, structured development programs, and mentorship from some of the most inspiring leaders in the industry. We offer flexible ways of working, competitive rewards, and a culture that values curiosity and collaboration. Here, you’ll have the chance to learn, grow, and contribute to our mission of helping a billion people live Healthier, Longer, Better Lives by 2030, while shaping a future that matters for you and the communities we serve.

DEIB

DEIB Diversity, equity, and inclusion are central to who we are and how we work. We value people from all walks of life and welcome candidates of all backgrounds, identities, and lived experiences, including those with disabilities, additional mental health needs, chronic health conditions, or who are neurodiverse. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply. And if there’s anything we can do to support you during the recruitment process, please contact us at [e-mail].

Recruitment Agencies

Our Talent team does not require any recruitment agency support.

For general enquiries only, contact:

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. As the largest listed company on the Hong Kong Stock Exchange, we’ve been proudly making a difference for people and communities across Asia for over a century. And we build on this every day with our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030. If you work at AIA, you play an important part in this movement. Which is why we give you every opportunity to learn, grow and shape your career - your way. Inspiring and supporting you to thrive - not just at work, but in life. Believe in better with AIA.

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