Visitor Host

Auckland War Memorial Museum; Auckland; Presencial; NZD 42.000 - 54.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Staff discounts

Free museum membership

Award-winning wellbeing programme

Life insurance from day one

Descripción de la vacante

Auckland Museum is seeking enthusiastic Visitor Hosts to create memorable visitor experiences for local, national, and international visitors. You will provide a warm welcome and ensure high-quality service in line with Manaakitanga and Kaitiakitanga principles.

The role includes processing visitor payments (cash and EFTPOS), handling tickets, and contributing to safety and security of visitors and collections. Evening, holiday, and weekend work is required.

Formación

• Previous customer service or customer-facing experience is preferred.
• Outstanding customer service skills with a proactive approach.
• Ability to handle difficult customer situations calmly and with empathy.
• Demonstrate cultural awareness and respect for diverse cultures and protocols within Auckland.

Responsabilidades

• Welcome visitors and provide warm, high-quality service.
• Process visitor payments, including cash handling and ticketing.
• Contribute to safety and security of visitors, staff and collections; respond to incidents as required.

Conocimientos

Customer service

Cash handling

Numeracy

Excellent communication

Descripción del empleo

Job Category: Call Centre and Customer Service

Auckland War Memorial Museum: Connecting through sharing stories of people, lands and seas

Auckland Museum is a much-loved culture and heritage organisation at the heart of Auckland's identity, committed to outstanding management of its world-class collections,developing and sharing engaging content through its galleries, exhibition, events, educational programmes and the permanent and volunteer staff who tell the Museum's stories. We are Auckland's home of commemoration as well as the country’s oldest research institution and a major tourist destination.

Job Description

We are looking for enthusiastic and customer-focused Visitor Hosts to create memorable visitor experiences for local, national and international visitors and help care for one of Aotearoa’s most treasured cultural institutions.

The purpose of this role is to enhance the Museum’s public profile by delivering a high-quality visitor experience through customer service and positive interactions with the public whilst ensuring the safety and security of visitors, staff and collections.

The fundamental part of a Visitor Host is to be the first point of contact for all our visitors to provide a warm welcome and a great visitor experience in keeping Manaakitanga (respect, humility, kindness and honesty to others) and Kaitiakitanga (guardianship and protection).

Our Visitor Hosts will also process visitor payments, including cash handling, EFTPOS, and ticketing and play an important role in ensuring the safety and security of visitors, staff and collections and in responding appropriately to incidents and emergencies when required.

Desired Skills and Experience

Ō pūmanawa | What you will bring
We are looking for people who have:

• Previous customer service or customer-facing experience is preferred. However, we welcome applications from people with a genuine passion for delivering outstanding visitor experiences.


• Outstanding customer service skills with a proactive approach.


• The ability to handle difficult customer situations in a calm and collected manner whilst demonstrating empathy.


• Demonstrate a cultural awareness and respect for a wide range of cultures, traditions and associated protocols within Auckland.


• Cash handling experience and good with numeracy.


• A “can-do” positive attitude, thinking outside of the square to solve problems or issues.

Flexibility to work evenings, public holidays and weekends is required.

• Opportunity to purchase additional annual leave.


• An award-winning wellbeing programme, including free membership to the Boost app and My Everyday Wellbeing platform.


• An active social club that is part of the fabric of Museum life.


• Life insurance from your first day and discounted health insurance.


• Free Museum membership and a range of staff discounts.


• Discounted onsite parking.


• Accreditation with Rainbow Tick.

Closing Date:Thursday 12th November

You must be currently residing in and eligible to work in New Zealand to apply for this position.

Auckland Museum offers a rich and fulfilling work-life where we embrace diversity and nurture our bicultural capability as demonstrated in our TeuleVāand He Korahi Māori strategies. We also offer a range of great benefits including an award-winning wellbeing programme.

This is a great opportunity for someone looking to be part of a fabulous New Zealand organisation committed to telling our nation and Auckland stories, reflecting our unique place in the South Pacific.