Customer Service Assistant

Auckland Council Group; Auckland; Hybrid; NZD 30,000 - 39,000; Part time

Benefits offered by this job

Discounts with corporate suppliers

Holiday allowance

Benefits package

Job summary

Auckland Zoo, part of Tātaki Auckland Unlimited, is hiring part-time Customer Service Assistants to warmly welcome visitors and support six service areas from arrival to departure. The role covers ticket and membership sales, visitor enquiries, and delivering engaging experiences such as birthday parties and Te Wao Nui tours.

Two 16-hour per week positions are available, Friday and Saturday or Friday and Sunday, with peak-season availability and a generous holiday allowance.

Qualifications

• Customer Service Excellence - Well-presented with proven experience delivering outstanding service and creating welcoming, positive visitor interactions.
• Retail & Operational Capability - Experience in retail, hospitality, or customer-facing environments, including POS systems and promoting products and events.
• Organisation & Attention to Detail - Strong accuracy, time management, and multitasking skills with the ability to retain and apply key information.
• Positive & Adaptable Approach - A proactive, can-do attitude with the flexibility to work across varied tasks and comfortably operate outdoors and on your feet for extended periods.

Responsibilities

• Warmly welcome visitors to the Zoo and help deliver an exceptional experience from arrival through to departure.
• Support six key service areas - Cashiers, Information Centre, Retail Shop, Gate, Concierge, and Membership Hub.
• Assist with ticket and membership sales, visitor enquiries, queue management, and retail operations.
• Contribute to engaging visitor experiences, including birthday parties, Tamariki Time sessions, and Te Wao Nui tours.

Skills

Customer service

Retail operations

Organization

Adaptability

Tools

POS systems

Job description

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Auckland is a global city with stunning scenery, wonderful beaches, and sub-tropical islands. It is also a city with one of the most progressive zoos in the world. Auckland Zoo's mission is to 'Bring people together to build a future for wildlife'. Through science, learning & training, and strengthening our relationship with Te Ao Māori, we strive for excellence in animal care & welfare, conserve wildlife in the wild and nurture a lifelong connection with nature to enhance the well-being of our communities

This is a great opportunity to join the Visitor Experience and Engagement team at Auckland Zoo and be part of an organisation that aims to focus the Zoo's resources to benefit conservation, and provide exciting visitor experiences, which inspire and empower people to take positive action for wildlife and the environment.

We have two openings within our Visitor Experience and Engagement for a:

• Part-Time 16 hours per week Customer Service Assistant
  This role will operate Friday and Saturday
• Part-Time 16 hours per week Customer Service Assistant
  This role will operate Friday and Sunday

As a Customer Service Assistant, you'll warmly welcome visitors to the Zoo and help deliver an exceptional experience from arrival through to departure. The role spans our six key service areas - Cashiers, Information Centre, Retail Shop, Gate, Concierge, and Membership Hub - supporting ticket and membership sales, visitor enquiries, queue management, retail operations, and hire items. You'll also contribute to delivering engaging visitor experiences, including birthday parties, Tamariki Time sessions, and Te Wao Nui tours. Alongside promoting conservation messages, maintaining clean and welcoming spaces, and working collaboratively as part of a supportive team, you'll engage respectfully with visitors, including the use of simple Te Reo Māori, while remaining flexible and ready to support across all operational areas as needed.

• Customer Service Excellence - Well-presented with proven experience delivering outstanding service and creating welcoming, positive visitor interactions.
• Retail & Operational Capability - Experience in retail, hospitality, or customer-facing environments, including POS systems and promoting products and events.
• Organisation & Attention to Detail - Strong accuracy, time management, and multitasking skills with the ability to retain and apply key information.
• Positive & Adaptable Approach - A proactive, can-do attitude with the flexibility to work across varied tasks and comfortably operate outdoors and on your feet for extended periods.

These are permanent opportunities. Employees in these roles will be required to maintain availability throughout the peak summer season, with a particular focus on the Christmas and New Years.

We offer a competitive remuneration package, generous holiday allowance, and the pleasure of working in an award-winning Zoo. You will also have access to the full range of Tātaki Auckland Council benefits - we have a range of discounts and deals with corporate suppliers which cover financial services, health, retail and hospitality discounts to name a few. To find out more.

We are a fun and enthusiastic team, who thrive in this challenging and rewarding area and who work in innovative areas on an international level.

• You must have, or be able to obtain, the right to work in NZ. If you will be applying for a visa we strongly encourage you to check your eligibility and further information via the NZ Immigration website as we are not able to provide you with immigration or visa advice. We are an accredited employer.

Tātaki Auckland Unlimited is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.

Tātaki Auckland Unlimited is part of the Auckland Council whānau, responsible for Auckland Live, Auckland Zoo, Auckland Conventions, Auckland Art Gallery Toi o Tāmaki, New Zealand Maritime Museum, Auckland Stadiums, and many of the festivals and events that make Auckland a great place to live and visit.

Our people are driven by passion and a sense of service to Aucklanders. What we share is our love of Tāmaki Makaurau Auckland and our passion about the work we each do to make it a dynamic and exciting place.

Each part of Tātaki is important, but when we come together, we bind into something more powerful than the sum of our parts. We all work in partnership with each other and our delivery partners, to make Tāmaki Makaurau a vibrant place where everyone can thrive.