Kaiwhakamanuhiri 2IC (Visitor Host 2IC)

Tauranga Art Gallery; Tauranga; On-site; NZD 30,000 - 39,000; Part time

Benefits offered by this job

Five weeks annual leave

Birthday leave

Training and development

Job summary

Toi Tauranga Art Gallery seeks a dynamic Visitor Host (Kaiwhakamanuhiri Matua) to champion world-class visitor engagement. The role includes welcoming visitors, sharing exhibition insights, and promoting memberships across a busy gallery environment.

The 2IC will support the Visitor Host Lead, act as lead contact on shift, and help deliver a positive, welcoming atmosphere Thursday to Sunday. Five weeks leave and development opportunities are offered.

Qualifications

• Experience in a customer or visitor-facing role.
• Confident communicator with strong listening skills.
• Ability to lead on shift when required and support the Visitor Host Lead.
• Excellent time management and organizational abilities.
• Comfortable in bicultural environments and Te Tiriti o Waitangi.

Responsibilities

• Greet visitors and share insights about exhibitions.
• Support daily visitor experience and retail operations.
• Assist Education Team with logistics for programmes.
• Lead Visitor Host on shift when required.
• Respond to venue hire and event inquiries.

Skills

Customer service

Communication

People skills

Team leadership

Time management

Tools

Point of Sale

Microsoft Office 365

Job description

Toi Tauranga Art Gallery is a key cultural landmark in Tauranga city centre. Reopened in 2025, our mission is to create exceptional art experiences that engage, inspire, challenge, and educate. We are committed to the development of an exhibition programme and associated experiences that reflect and grow the regional identity.

We are seeking a dynamic and people-focused Visitor Hosts (Kaiwhakamanuhiri Matua) to champion world class visitor engagement. In this key customer facing gallery role, you’ll ensure every visitor encounter shines with manaakitanga (hospitality) and excellence creating experiences that are not just memorable, but meaningful.

The Visitor Host 2IC role is a fixed four-day-per-week position, working Thursday to Sunday. While the role's primary focus is delivering an exceptional visitor experience, the 2IC provides support to the Visitor Host Lead and acts as the lead contact for the team when the Visitor Host Lead is absent.

Visitor Experience

As Visitor Host, you’ll be the welcoming face of Toi Tauranga Art Gallery — greeting visitors, sharing insights about exhibitions and events, and promoting membership opportunities. You’ll support the daily visitor experience across the gallery, including the retail space, while helping ensure the gallery remains safe, secure, and professionally presented.

Administration and Support

Day-to-day responsibilities will include a range of essential operational and administrative tasks such as cash handling and providing access to approved contractors. You’ll assist the Education Team with logistics for school, after-school, and holiday programmes, and support the smooth delivery of public programmes and events by helping with venue setup and pack down. You’ll also respond to venue hire and event enquiries, support bookings and site visits, and help communicate the gallery’s spaces, capabilities, and services.

Leadership

When required, act as lead Visitor Host on shift, providing day-to-day operational support and coordination for the Visitor Host team.

About you

You're someone who thrives in a visitor-facing environment and takes pride in delivering exceptional service. You enjoy working with people from all walks of life and bring a proactive, professional approach to everything you do. Organised, detail-oriented, and a great communicator, you’re comfortable juggling multiple tasks in a dynamic setting while maintaining a welcoming and inclusive atmosphere.

You will have/be:

Experience in a customer or visitor-facing role.

Confident communicator (written, verbal, active listening) who enjoys engaging with a wide range of people.

Confident providing day-to-day guidance to others and making appropriate operational decisions when acting as lead Visitor Host on shift.

Strong time management, organisational, and administrative skills.

Detail-oriented with a proactive, problem-solving mindset

Experience with Point of Sale and Microsoft Office 365.

Able to consistently follow established systems and processes.

Comfortable working independently and collaboratively as part of a team.

Proactive in identifying and reporting issues that may impact the visitor experience

Confidence working in a bicultural environment and a commitment to Te Tiriti o Waitangi.

Experience taking responsibility for a team, shift, or day-to-day operations is preferred

Full NZ driver’s license

What's in it for you?

Work in a supportive, creative workplace that values community, culture, and innovation. You will have the opportunity to work closely with artists, educators, and curators, while directly contributing to the community and making a positive impact on the lives of residents and visitors.

You will benefit from:

Five weeks annual leave

Birthday leave

Training and development

Additional information

Hours: Minimum 20 hours. These hours may increase depending on our exhibition and events programmes.

Tauranga Art Gallery is a workplace for individuals of all backgrounds, identities and orientations. We are committed to accessibility, equity and inclusivity alongside our responsibility to uphold the mana of tea o Māori through both the mahi we do in the industry, and our practices and engagement as a leading arts organization.

While the roles we advertise require specific skills and experience, you do not need to tick every box to be considered. Our industry is made up of passionate individuals who serve the arts, and regardless of which sector you may come from, we welcome any applicants who are serious about hjoining us on this mission.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• Which of the following statements best describes your right to work in New Zealand?
• How many years' experience do you have as a Visitor Host?
• Do you have customer service experience?
• Do you have a current New Zealand driver's licence?

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