Museum Visitor Experience Host — Welcoming & Engaging

Auckland Museum; Auckland; On-site; NZD 42,000 - 54,000; Full time

Benefits offered by this job

Staff discounts

Free museum membership

Award-winning wellbeing programme

Life insurance from day one

Job summary

Auckland Museum is seeking enthusiastic Visitor Hosts to create memorable visitor experiences for local, national, and international visitors. You will provide a warm welcome and ensure high-quality service in line with Manaakitanga and Kaitiakitanga principles.

The role includes processing visitor payments (cash and EFTPOS), handling tickets, and contributing to safety and security of visitors and collections. Evening, holiday, and weekend work is required.

Qualifications

• Previous customer service or customer-facing experience is preferred.
• Outstanding customer service skills with a proactive approach.
• Ability to handle difficult customer situations calmly and with empathy.
• Demonstrate cultural awareness and respect for diverse cultures and protocols within Auckland.

Responsibilities

• Welcome visitors and provide warm, high-quality service.
• Process visitor payments, including cash handling and ticketing.
• Contribute to safety and security of visitors, staff and collections; respond to incidents as required.

Skills

Customer service

Cash handling

Numeracy

Excellent communication

Job description

Auckland Museum is seeking enthusiastic Visitor Hosts to create memorable visitor experiences for local, national, and international visitors. You will provide a warm welcome and ensure high-quality service in line with Manaakitanga and Kaitiakitanga principles.

The role includes processing visitor payments (cash and EFTPOS), handling tickets, and contributing to safety and security of visitors and collections. Evening, holiday, and weekend work is required.