Venue Supervisor

Bay Venues; Tauranga; On-site; NZD 34,000 - 44,000; Full time

Benefits offered by this job

Clubfit gym access

Aquatic facilities access

Subsidised speedway passes

Coffee subsidies

Learning & Development opportunities

Job summary

Bay Venues is seeking a community-minded Venue Supervisor to lead Papamoa Community Centre's day-to-day operations and guest experience. You’ll deliver friendly service, manage bookings, and foster partnerships with local groups while keeping the venue welcoming and safe.

Hours are 27.5 per week, Monday–Friday, with daytime shifts. The role suits someone proactive, well-organised and capable of working independently to boost venue utilisation and community participation.

Qualifications

• Experience in a venue, facility, community, hospitality or customer-facing environment.
• Exceptional customer service and communication skills.
• Strong administration and organisational abilities.
• Confidence using Microsoft Office and business systems.
• Ability to work independently and take initiative.
• Experience building positive relationships with customers, community groups and stakeholders.
• Physically fit and capable.
• A current First Aid Certificate, or the ability to obtain one.

Responsibilities

• Oversee the day-to-day operation and presentation of Papamoa Community Centre.
• Deliver outstanding customer service and respond professionally to enquiries and feedback.
• Build strong relationships with local community groups, organisations and stakeholders.
• Coordinate bookings and support customers to get the most from the facility.
• Identify opportunities to increase venue utilisation and community participation.
• Work closely with Tauranga City Council, Papamoa Library staff and other partners to ensure the venue continues to thrive.
• Monitor venue performance and provide reporting on venue activity and utilisation.
• Support the delivery of a safe, accessible and welcoming environment for all users.

Skills

Customer service

Communication skills

Venue experience

Administration

Microsoft Office

Independence

Stakeholder relationships

Education

First Aid Certificate

Tools

Booking systems

Job description

Bay Venues … Haven’t heard of us? Not to worry; I bet you have heard of some of the venues we own or operate – the Clubfit gyms, Baywave, or Mercury Baypark to name a few. As the kaitiaki of over 25+ facilities in Tauranga Moana, we proudly offer a range of activities and experiences intended to put a smile on the dial of our community.

Here at Bay Venues, we are all about ensuring we create memorable moments - and we do so intentionally through connection and fun with each other and our community. Our values of Manaakitanga (Service), Whakawhanaungatanga (Relationships), Kaitiakitanga (Caring) and He Toi Tangata (Excellence) are lived on the daily as we strive to enhance the wellbeing of the people we serve. It’s no small feat, but we know that when we facilitate connections and collaborate with others, great things will happen!

We're looking for a community-minded and customer-focused Venue Supervisor to lead the day-to-day operations of Papamoa Community Centre.

This is a highly varied role where no two days are the same. You'll be the face of the venue, building strong relationships with customers, community groups and stakeholders while ensuring the centre remains welcoming, safe, well maintained and ready for use. You'll also play a key role in driving venue utilisation, identifying opportunities to attract new users and ensuring every customer enjoys an exceptional experience.

About the role:

As Venue Supervisor, you will:

• Oversee the day-to-day operation and presentation of Papamoa Community Centre.
• Deliver outstanding customer service and respond professionally to enquiries and feedback.
• Build strong relationships with local community groups, organisations and stakeholders.
• Coordinate bookings and support customers to get the most from the facility.
• Identify opportunities to increase venue utilisation and community participation.
• Work closely with Tauranga City Council, Papamoa Library staff and other partners to ensure the venue continues to thrive.
• Monitor venue performance and provide reporting on venue activity and utilisation.
• Support the delivery of a safe, accessible and welcoming environment for all users.

Hours of work will be 27.5 hours per week, Monday to Friday, with shifts ranging between 8.30am and 3.00pm.

About You:

You'll be someone who genuinely enjoys working with people and creating positive experiences. You're proactive, organised and able to build relationships with a wide range of stakeholders.

To be successful, you'll have:

• Experience in a venue, facility, community, hospitality or customer-facing environment.
• Exceptional customer service and communication skills.
• Strong administration and organisational abilities.
• Confidence using Microsoft Office and business systems.
• The ability to work independently and take initiative.
• Experience building positive relationships with customers, community groups and stakeholders.
• Physically fit and capable.
• A current First Aid Certificate, or the ability to obtain one.

We have put together a bunch of perks to support our culture of connection and fun. Ones that reinforce that we are part of the awesome leisure and events industry, and all the magic that comes along with that. Our benefits include:

• a gym membership to our Clubfit Gyms,
• access to our aquatic facilities,
• subsidised speedway passes and generous discounts on our programmes, services and merchandise,
• heavily subsidised coffee at our on-site cafes,
• access to a range of development opportunities through our Learning & Development programme

So why not join us? We have the right purpose to fuel meaningful careers, the right attitude to support work life balance, and the right leadership to foster an amazing culture. No matter your age and stage you may be, we are an inclusive bunch all driven by our purpose of Spaces to Belong | Experiences to Connect. Come on – take the punt; you won’t regret it!