Candidate Capture - Lifeguard Recruitment

Bay Venues; Mount Maunganui; On-site; NZD 45,000 - 55,000; Full time

Job summary

A community leisure provider in Mount Maunganui seeks a Lifeguard to ensure safety and provide excellent customer service across its aquatics network. Responsibilities include supervising patrons, responding to emergencies, and performing water quality checks. Essential qualifications include a valid lifeguard certification and first aid. This position is ideal for those who excel in customer relations and are committed to safety in a recreational setting.

Qualifications

• Must hold a Current Pool Lifeguard Skills Award (PLSA).
• Keep patrons safe and respond to emergencies efficiently.
• Possess a valid First Aid Certificate.

Responsibilities

• Supervise customers to maintain a safe environment.
• React effectively during emergencies and to patrons in difficulty.
• Ensure safety standards and protocols are followed.

Skills

Customer service

Emergency response

Water safety supervision

Interpersonal skills

Education

Current Pool Lifeguard Skills Award (PLSA)

Valid First Aid Certificate

National Certificate in Recreation & Sport (Aquatics)

Job description

Please don't apply for this role unless a Bay Venues manager has asked you to do so.

The aim of this advertisement is to obtain candidate information, resumes, application form and work eligibility from candidates who managers have selected to join the Bay Venues team. These are individuals who are suited to a role of which we don't currently have advertised. Candidates who have come through word of mouth, walk in's, referrals etc.

POSITION DESCRIPTION

Lifeguard

Primary Location: Across the aquatics network

Last Reviewed: October 2023

Reports To: Head of Aquatics

Direct Reports: 0

ROLE SUMMARY

The purpose of this role is to:

• Actively supervise customers and to ensure they are behaving safely, while having fun in an enjoyable environment.
• Ensure a high level of overall customer satisfaction is maintained, along with safety awareness, and to quickly and effectively, respond to emergencies and/or patrons in difficulty.

COMPANY OVERVIEW

We exist to connect our community. As the kaitiaki of over 20 facilities in Tauranga Moana, we do this by proudly offering a range of leisure and events activities with a core purpose of creating exceptional experiences.

Here at Bay Venues, we hold ourselves to account to embody our values of Service, Relationships, Caring and Excellence on the daily. These provide our true north as we strive to enhance the wellbeing of the people we serve. It’s no small feat, but we know that when we facilitate connections and collaborate with others, we will make great things happen!

KEY RESPONSIBILITIES

Principal Accountabilities

Customer Service

• Maximise public enjoyment by providing exceptional customer service.
• Promoting what Bay Venues has to offer to encourage ongoing facility use.
• Assist as required with the running of programmes and events.

Compliance

• Actively supervise aquatic facilities and activities.
• Interact with patrons to promote safe behaviours and ensure a safe environment is maintained.
• Carry out pool lifeguarding according to BVL protocols and standards.
• Record water tests and plant checks.
• Attend to patrons in difficulty quickly and efficiently to ensure both personal and patron safety is maintained.
• Direct patrons in what to do in the event of an emergency.
• Carry out plant monitoring and assist with adjustments and maintenance as required.

General

• Depending on the facility, provide efficient reception service, including fee collection, retail sales, stock control, reconciliation of all money received.
• Maintain a clean, hygienic, well presented facility.
• Undertake such other duties as may reasonably be requested by the Team Leader, Aquatic Supervisor or Venue Manager.

Health and Safety

• Ensure that Company Health and Safety Policy and Procedures are complied with.
• Work in a way that ensures the safety of self and others.

RELATIONSHIPS

Internal

• All Bay Venues staff

External

• Customers/Contractors/Suppliers
• Customers
• Swim Squads
• Schools

SKILLS, EXPERIENCE, AND QUALIFICATIONS

Essential

• A Current Pool Lifeguard Skills Award (PLSA).
• A valid First Aid Certificate.
• National Certificate in Recreation & Sport (Aquatics).

Desirable

• Experience in Lifeguarding and knowledge of aquatic facility activities.
• Familiar with pool plant and water quality maintenance.

Qualifications

• A Current Pool Lifeguard Skills Award (PLSA).
• A valid First AID Certificate.
• National Certificate in Recreation & Sport (Aquatics).

Technical Skills/Competencies

• Swim 200 metres free-style continuously and in less than 6 minutes.
• Can complete a variety of water rescues and life‑saving techniques correctly.
• A proven ability to actively supervise customers for long periods, preferably in an aquatics environment.
• Familiar with pool plant and water quality maintenance.
• Experience in Lifeguarding and knowledge of aquatic facility activities.

Personal Attributes

• Excellent interpersonal and communication skills.
• Ability to think clearly under pressure when dealing with stressful or emergency situations.
• High levels of initiative and judgment with the ability to make informed decisions and set priorities.
• Exceptional customer focus.
• High standard of personal presentation.

ALIGNMENT WITH VALUES

• Manaakitanga | Service: We think of others, put their needs first and leave a positive impression. We provide warm, welcoming places for our community to enjoy.
• Whakawhanaungatanga | Relationships: We build positive relationships with each other and the wider community. We facilitate connections and collaborate with others to make great things happen.
• Kaitiakitanga | Caring: We take care of each other and everyone visiting our venues. We look after our shared places and our environment.
• He Toi Tangata | Excellence: We are bold, we lead the way and strive for excellence. We do our best to enhance the wellbeing of the people we serve.