Community Venue Supervisor — Create Memorable Experiences

Bay Venues; Tauranga; On-site; NZD 34,000 - 44,000; Full time

Benefits offered by this job

Clubfit gym access

Aquatic facilities access

Subsidised speedway passes

Coffee subsidies

Learning & Development opportunities

Job summary

Bay Venues is seeking a community-minded Venue Supervisor to lead Papamoa Community Centre's day-to-day operations and guest experience. You’ll deliver friendly service, manage bookings, and foster partnerships with local groups while keeping the venue welcoming and safe.

Hours are 27.5 per week, Monday–Friday, with daytime shifts. The role suits someone proactive, well-organised and capable of working independently to boost venue utilisation and community participation.

Qualifications

• Experience in a venue, facility, community, hospitality or customer-facing environment.
• Exceptional customer service and communication skills.
• Strong administration and organisational abilities.
• Confidence using Microsoft Office and business systems.
• Ability to work independently and take initiative.
• Experience building positive relationships with customers, community groups and stakeholders.
• Physically fit and capable.
• A current First Aid Certificate, or the ability to obtain one.

Responsibilities

• Oversee the day-to-day operation and presentation of Papamoa Community Centre.
• Deliver outstanding customer service and respond professionally to enquiries and feedback.
• Build strong relationships with local community groups, organisations and stakeholders.
• Coordinate bookings and support customers to get the most from the facility.
• Identify opportunities to increase venue utilisation and community participation.
• Work closely with Tauranga City Council, Papamoa Library staff and other partners to ensure the venue continues to thrive.
• Monitor venue performance and provide reporting on venue activity and utilisation.
• Support the delivery of a safe, accessible and welcoming environment for all users.

Skills

Customer service

Communication skills

Venue experience

Administration

Microsoft Office

Independence

Stakeholder relationships

Education

First Aid Certificate

Tools

Booking systems

Job description

Bay Venues is seeking a community-minded Venue Supervisor to lead Papamoa Community Centre's day-to-day operations and guest experience. You’ll deliver friendly service, manage bookings, and foster partnerships with local groups while keeping the venue welcoming and safe.

Hours are 27.5 per week, Monday–Friday, with daytime shifts. The role suits someone proactive, well-organised and capable of working independently to boost venue utilisation and community participation.