Underwriting Associate

American International Group; Auckland; On-site; NZD 65,000 - 85,000; Full time

Benefits offered by this job

Total Rewards Program

Volunteer Time Off

Job summary

American International Group in Auckland seeks an Underwriting Associate to support the policy lifecycle across commercial lines. You will partner with onshore underwriters and internal teams to ensure timely quotations, bind and issuance, while developing expertise in risk assessment and client service.

The role emphasizes collaboration, proactive client support, and adherence to governance, with opportunities to grow within AIG's NZ operations.

Qualifications

• Experience as an underwriting associate in general insurance.
• Exposure to commercial lines products is a plus.
• Ability to anticipate client needs and act proactively.
• Proficient with MS Word, Excel and PowerPoint.
• Proven ability to manage multiple issues to meet customer expectations.
• Excellent stakeholder management and communication skills.
• Strong problem solving, troubleshooting and analytical abilities.
• Collaborative approach across diverse teams.

Responsibilities

• Support quotation, bind and issuance processes across the policy lifecycle.
• Act as SME to support the policy lifecycle onshore.
• Interact with external customers for closings and follow-ups.
• Coordinate with internal teams and external service providers.
• Adhere to governance, policies and guidelines; participate in audits and continuity exercises.

Skills

Underwriting experience

Commercial lines

Client service

Stakeholder management

English communication

Analytical thinking

Problem solving

Multi-tasking

Collaboration

Tools

MS Word

Microsoft Excel

PowerPoint

Job description

#LI-JC1 At AIG, we are reimagining the way we help customers to manage risk. Join us as an Underwriting Associate to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team. Make your mark in Operations Underwriting Support Team AIG Underwriting teams help to find insurance solutions in areas including Financial Lines, Property, Casualty, Specialty Lines, Cyber, and Multinational Clients. The Operations Underwriting Support team provides support to underwriters across the business in the administration and servicing of commercial lines policies. The role will report directly to the New Zealand Operations Lead with the goal being to unlock the full potential in each colleague – empowering our people to grow as insurance professionals and add more value to our customers and AIG.

Key accountabilities will include but not limited to:

• You will be working closely with underwriters across multiple profit centres, as well as other internal teams and outsourced service providers, supporting the quotation, bind and issuance processes across the full policy lifecycle
• You will be the key contact onshore and become our SME to support the policy lifecycle
• You will interact with our external customers chasing up and/or querying closings
• You will liaise with internal collections teams to follow up on unallocated cash queries
• You will ensure adherence to internal governance and compliance procedures, policies and guidelines.
• You will also participate in operational audits, disaster recovery and business continuity exercises, when required.

What you’ll need to succeed

• Experience as an underwriting associate in general insurance
• Exposure to commercial lines products would be a distinct advantage
• Ability to anticipate client (internal and external) needs and act proactively
• Solid MS Word, Excel and Powerpoint
• Proven ability to work on multiple issues concurrently, delivering in accordance with customer expectations.
• Excellent stakeholder management skills
• Excellent English communication skills, both written and verbal.
• Excellent problem solving, troubleshooting and analytical skills
• Able to work collaboratively with a broad range of constituencies and diverse groups
• Solid relationship management skills

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development to bring peace of mind to you and your family.

We also do the same for our colleagues, because we know our people are our greatest strength – the source of every insight, every idea and every innovation. We encourage colleagues to give back to the causes they care most about, supporting these efforts through our Volunteer Time Off and Matching Grants Programs.

Reimagining insurance to make a bigger difference to the world

AIG, Inc. is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to [e-mail].

Functional Area: OP - Operations

AIG Insurance New Zealand Limited As a global risk leader with deep industry expertise and innovative solutions to smartly manage risk, AIG enables our clients’ growth in ways they never thought possible. We also do the same for our colleagues, because we know our people are our greatest strength – the source of every insight, every idea and every innovation. When we're working as one team to do what's right for our colleagues and our communities, we can achieve excellence together. We encourage colleagues to give back to the causes they care most about, supporting these efforts through our Volunteer Time Off and Matching Grants Programs.

Join our Talent Community. Additional information about AIG can be found at www.aig.com | YouTube | Instagram| LinkedIn.