Training & Development Coordinator (fixed term / secondment to January 2028)

New Zealand Government; Auckland; Hybrid; NZD 65,000 - 85,000; Full time

Job summary

New Zealand Customs is seeking a Training & Development Coordinator (12‑month parental leave cover) to organise and support programmes that build frontline capability. You will manage administrative and logistical aspects of delivery across Operations, ensuring facilitators, learners, and programme leads have resources and support for consistent delivery.

The role requires strong communication, planning, and project management skills, with experience in HR or Training/Learning and Development

Qualifications

• Excellent written and oral communication.
• Experience in HR or Training/Learning and Development.
• Strong judgment and initiative; willing to travel as needed.
• Proficient computer skills with multiple applications and database concepts.
• Ability to manage multiple tasks and meet deadlines.

Responsibilities

• Coordinate administration and logistics of training delivery across Operations.
• Provide event management for graduations, ceremonies and formal training activities.
• Oversee development and upkeep of training resources including intranet content, LMS materials, records and reporting.
• Collaborate with Learning, Capability and Design teams to evaluate training delivery.
• Apply project management to plan timelines, dependencies and milestones.

Skills

Communication skills

Time management

Team coordination

Tools

MS Office

Database concepts

Job description

## Mō tēnei tūranga mahi | About this role**Make a real impact. Protect Aotearoa New Zealand. Build a career with purpose.**If you’re looking for a role where your work directly enables the training that strengthens New Zealand’s border protection, this is an opportunity to contribute to high‐quality learning that prepares officers for real‐world operational demands.**About Customs | Mō mātou**Customs is responsible for protecting New Zealand’s borders, regulating international trade, and upholding Customs, Immigration, and Excise laws. We operate at the frontline of New Zealand’s security and economic wellbeing.Our people are at the heart of what we do. Whether working with travellers, businesses, or partner agencies, our people bring dedication, integrity, and a shared commitment to protecting what matters to New Zealand. As the Training & Development Coordinator, you will directly support this mission by building the capability of those who serve at the border.**About the Role | Mō tēnei tūranga**We’re recruiting a Training and Development Coordinator (12-month parental leave cover) to support the delivery of the programmes that build Customs’ frontline capability.The Training and Development Coordinator plays a key role in organising, supporting, and maintaining the systems that make training possible. This includes coordinating Te Ara Ako and Mahia te Mahi (our Basic Training Course) and core technical and specialist training programmes. Your work ensures facilitators, learners, and programme leads have the resources, logistics, and support they need for consistent, effective delivery across the country.The role is responsible for managing the administration and logistics of training delivery across the Operations side of Customs. It provides event management for graduations, ceremonies, and other formal training activities, oversees the development and upkeep of training resources including intranet content, LMS materials, records, and reporting, and works closely with the Learning, Capability and Design team to support continuous evaluation of training delivery.The role also applies strong project management capability to plan wider People and Capability timelines, manage dependencies, track progress, and ensure delivery milestones are met.**About You | Ko wai koe*** Excellent written and oral communication skills.* Have similar experience ideally gained in Human Resources, or Training/ Learning and Development teams.* Show strong judgment, initiative, and a willingness to go the extra mile to ensure tasks and issues are resolved in a timely manner, including travelling to meet team needs.* Excellent computer skills including confidence using multiple applications, and an understanding of database concepts.* Highly organised, with a genuine enjoyment of managing multiple tasks and duties efficiently.* Demonstrated ability to work independently, manage time, set priorities, and meet deadlines while also enjoys working as part of a team and maintaining strong working relationships.* Strong project management capability—able to plan work, coordinate stakeholders, manage schedules, and keep delivery on track.**To be considered for this position, you must:*** Be able to pass a drug test and medical.* Be able to obtain and maintain an organisational security clearance.**Working at Customs | Mahi ki te Mana Ārai o Aotearoa**We aim to create a great place to work, where people feel they belong and have the capability and desire to meet future challenges. Our mission is underpinned by Te Pou Tokomanawa (the Foundations) and our Whanonga Pono (Values). Our work matters to the safety and success of New Zealand.**To work for Customs, you must be able to meet the following requirements:*** Be a New Zealand Citizen or New Zealand Permanent Resident* Residing in New Zealand at the time of application* Have resided continuously in New Zealand for the last five years. Any exceptions to this will need to be discussed with recruitment to assess whether you will still be eligible to meet the Organisation's Security Clearance application criteria)If you have any queries about this role, please contact Suzanne Leahy (Senior Corporate Recruitment Advisor) at [e-mail] or [e-mail]**For internal Customs employees;** prior to submitting your application, please discuss your interest with your manager so you have their support to be released for the secondment period.**Applications close at 11pm Tuesday 29 September 2026.**