Training & Development Coordinator (fixed term / secondment to January 2028)

New Zealand Customs Service; Auckland; On-site; NZD 70,000 - 90,000; Full time

Job summary

New Zealand Customs Service is seeking a Training and Development Coordinator for a 12‑month parental leave cover. Based near Auckland Airport, you will organise and support training delivery, manage logistics, and ensure resources and systems enable consistent programs across the country.

You will oversee intranet content, LMS materials, and reporting, while collaborating with the Learning, Capability and Design team to evaluate training effectiveness and drive continuous improvement.

Qualifications

• Excellent written and oral communication skills.

Responsibilities

• Coordinate admin and logistics of training delivery across Operations.

Skills

Communication

Project management

Administration

Training delivery

Stakeholder coordination

Tools

Database concepts

Job description

Make a real impact. Protect Aotearoa New Zealand. Build a career with purpose.

If you’re looking for a role where your work directly enables the training that strengthens New Zealand’s border protection, this is an opportunity to contribute to high‑quality learning that prepares officers for real‑world operational demands.

About Customs | Mō mātou

Customs is responsible for protecting New Zealand’s borders, regulating international trade, and upholding Customs, Immigration, and Excise laws. We operate at the frontline of New Zealand’s security and economic wellbeing. Our people are at the heart of what we do. Whether working with travellers, businesses, or partner agencies, our people bring dedication, integrity, and a shared commitment to protecting what matters to New Zealand. As the Training & Development Coordinator, you will directly support this mission by building the capability of those who serve at the border.

About the Role | Mō tēnei tūranga

We’re recruiting a Training and Development Coordinator (12-month parental leave cover) to support the delivery of the programmes that build Customs’ frontline capability. This role will be based out near the Auckland Airport at our Customs' Air Cargo Inspection Facility. The Training and Development Coordinator plays a key role in organising, supporting, and maintaining the systems that make training possible. This includes coordinating Te Ara Ako and Mahia te Mahi (our Basic Training Course) and core technical and specialist training programmes. Your work ensures facilitators, learners, and programme leads have the resources, logistics, and support they need for consistent, effective delivery across the country. The role is responsible for managing the administration and logistics of training delivery across the Operations side of Customs. It provides event management for graduations, ceremonies, and other formal training activities, oversees the development and upkeep of training resources including intranet content, LMS materials, records, and reporting, and works closely with the Learning, Capability and Design team to support continuous evaluation of training delivery. The role also applies strong project management capability to plan wider People and Capability timelines, manage dependencies, track progress, and ensure delivery milestones are met.

About You | Ko wai koe

• Excellent written and oral communication skills.
• Have similar experience ideally gained in Human Resources, or Training/ Learning and Development teams.
• Show strong judgment, initiative, and a willingness to go the extra mile to ensure tasks and issues are resolved in a timely manner, including travelling to meet team needs.
• Excellent computer skills including confidence using multiple applications, and an understanding of database concepts.
• Highly organised, with a genuine enjoyment of managing multiple tasks and duties efficiently.
• Demonstrated ability to work independently, manage time, set priorities, and meet deadlines while also enjoys working as part of a team and maintaining strong working relationships.
• Strong project management capability—able to plan work, coordinate stakeholders, manage schedules, and keep delivery on track.

To Be Considered For This Position, You Must

• Be able to pass a drug test.
• Be able to obtain and maintain an organisational security clearance.

Working at Customs | Mahi ki te Mana Ārai o Aotearoa

We aim to create a great place to work, where people feel they belong and have the capability and desire to meet future challenges. Our mission is underpinned by Te Pou Tokomanawa (the Foundations) and our Whanonga Pono (Values). Our work matters to the safety and success of New Zealand.

To work for Customs, you must be able to meet the following requirements:

• Be a New Zealand Citizen or New Zealand Permanent Resident
• Residing in New Zealand at the time of application
• Have resided continuously in New Zealand for the last five years. Any exceptions to this will need to be discussed with recruitment to assess whether you will still be eligible to meet the Organisation's Security Clearance application criteria)

For internal Customs employees; prior to submitting your application, please discuss your interest with your manager so you have their support to be released for the secondment period.

Applications close at 11pm Tuesday 29 September 2026.

New Zealand Customs Service | Te Mana Ārai o Aotearoa is a member of Diversity Works New Zealand and is committed to developing a diverse workforce and an inclusive workplace. We provide equal employment opportunities and welcome applications from everyone who can meet the requirements of the role. We also support flexible working arrangements.