Traffic Incident Responder

Fulton Hogan; Wellington; On-site; NZD 65,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Life insurance

KiwiSaver employer contributions

Parental leave top-up

Training and development

Staff discounts

Job summary

The Wellington Transport Alliance (WTA) is seeking a Traffic Incident Responder to join the Wellington team. You will help keep road users moving safely through the State Highway Network by managing incidents and supporting emergency services. This role requires quick assessment, coordination with WTOC and after-hours on-call duties.

Hours are 5am–1.30pm, 1.30pm–10pm on weekdays with rotating Saturdays. The role involves live traffic management, incident debriefs, and general maintenance when

Qualifications

• STMS experience on high risk, high speed road environments preferred.
• Class 1 & 2 Full driver’s licence.
• Strong initiative and proactive mindset in a dynamic roading network.
• Professional communication with clients and the public.
• Risk assessment and hazard identification skills.
• First aid certificate.
• Traffic management experience.
• Incident response or emergency management experience a plus.
• Ability to work autonomously and think innovatively.
• Leadership and people skills.

Responsibilities

• Undertaking reactive and programmed works and associated activities.
• Responding to incidents in a timely manner, providing support and assistance.
• Providing traffic management response at incident scenes.
• Coordination and management of incidents as required.
• Participating in incident debriefs to improve response.
• Completing reports and supporting accurate, consistent reporting.
• Ensuring plant and equipment is ready for mobilisation.
• Identifying training needs with the Manager.
• Ensuring safety of crew, emergency services and the public with TMP.
• Identifying hazards and reacting to ensure safety.
• Risk management and general road maintenance when not responding.

Skills

STMS experience

Initiative

Communication

Risk assessment

First aid

Traffic management

Leadership

Autonomy

Education

Driver's licence Class 1 & 2

Job description

Mō te tšŋŋ | About the role

We’re looking for a Traffic Incident Responder to join our Wellington Transport Alliance (WTA) Team in Wellington. You’ll ensure that the WTA keeps road users moving safely through the Wellington State Highway Network in the event of an incident. This role manages minor incidents and supports emergency services in serious incidents.

The Traffic Incident Responder is responsible for ensuring that the WTA keeps road users moving safely through the Wellington Regional State Highway Network in the event of an incident. Incidents range from significant crashes, adverse weather, asset damage and adverse or illegal behaviour. This role manages minor incidents and supports emergency services in serious incidents.

Effective collaboration with the Wellington Transport Operations Centre (WTOC) and emergency services is imperative for the success of this role. Reactive in nature, incident response requires responders to act quickly to assess a situation and implement the appropriate emergency controls in an efficient and timely manner.

This role will require the successful candidate to undertake shift work and be rostered on-call after hours (including weekends and public holidays, when required)

Hours of work are Monday-Friday 5am – 1.30pm, and Monday-Friday 1.30pm-10pm with rotating Saturday

Ngą kawenga matua | Key responsibilities

• Undertaking reactive and programmed works and associated activities
• Responding to incidents in a timely manner, providing support and assistance
• Providing traffic management response at incident scenes
• Coordination and management of incidents as required
• Participating in incident debriefs with appropriate personnel to continually improve the team’s response to incidents
• Completing reports as necessary and supporting the Team Leader to ensure reporting is accurate and consistent
• Ensuring plant and equipment is in good order and ready for immediate mobilisation.
• Identifying and planning any training requirements with the Manager
• Ensuring the safety of our team, emergency services and the public with the delivery of temporary traffic management
• Identifying hazards to crewmates, contractors, visitors or public and react to ensure their safety
• Risk Management
• General road maintenance duties when not responding to incidents

Kei te kimi mątou i tāpou e whai ana i ēnei poukenga | We’re looking for someone with

• STMS experience on high risk, high speed road environments - preferred
• Class 1 & 2 Full driver’s licence
• Strong initiative and a proactive mindset, thriving in a dynamic environment while contributing to a highly performing roading network.
• Professional presentation and ability to communicate effectively with clients and members of the public
• Risk assessment and hazard identification skills
• First aid certificate
• Traffic management experience
• Experience in incident response or emergency management advantageous but not essential
• Possess a positive attitude & demonstrate resilience when under pressure
• Excellent people skills & demonstrated leadership skills
• Ability to work autonomously & think in an innovative way
• Ability to think on your feet & evaluate situations quickly
• Strong risk assessment skills
• Basic computer literacy
• Mechanical knowledge (desired but not essential)
• Proven safety record with an unwavering commitment towards living safely.

He pai te mahi, he pai āngānga | Good work, good benefits

At Fulton Hogan, we genuinely care about the wellbeing of our people and giving them the tools and opportunities they need to succeed and grow with us. You’ll have access to:

• Medical insurance and Life insurance after the eligibility period.
• KiwiSaver employer contributions after service milestones, up to 7%.
• Parental leave top‑up payment with additional return‑to‑work support.
• Ongoing training and development, with clear career growth and progression opportunities.
• Great discounts at a wide range of retailers.

Ko wai mątou | About us

The Wellington Transport Alliance (WTA) is a collaborative partnership between NZ Transport Agency, Fulton Hogan, and WSP. Together, the alliance is responsible for managing the maintenance and operations programme for the state highways and roading networks across the Greater Wellington Region. The WTA is committed to delivering high service standards to both the region’s road users and the Greater Wellington region network.

Learn more about us at Homepage - Fulton Hogan.