Trade Sales Assistant

DuluxGroup (Australia) Pty Ltd; Lower Hutt; On-site; NZD 28,000 - 34,000; Full time

Benefits offered by this job

Life insurance

Health insurance

Income protection

Staff discounts

KiwiSaver matching 4%

Learning & development

Career pathways NZ/Australia

Wellbeing support

Employee assistance program

Recognition programs

Job summary

DuluxTrade Centres in Lower Hutt and across Wellington stores are seeking a customer-focused retail team member. You will build relationships with trade and DIY customers, provide colour advice and product recommendations, and help drive store sales while ensuring accurate transactions and a welcoming environment.

Ideal candidates are strong communicators with a positive attitude, attention to detail, and a willingness to learn.

Qualifications

• Customer-focused individual who builds relationships and delivers outstanding service.
• Strong communication skills for engaging with a wide range of customers.
• Positive attitude with willingness to learn and develop new skills.
• Pride in work with excellent attention to detail.
• Team player who can work independently in a busy store.
• Experience in retail, customer service, trade, hospitality, or sales is advantageous but not essential.
• Physically able to safely lift paint products up to 25 kg.

Responsibilities

• Building strong relationships with trade and DIY customers and providing outstanding service.
• Providing product recommendations, colour advice, and practical solutions.
• Supporting store sales growth through customer engagement and upselling.
• Mixing and tinting paint accurately while maintaining quality standards.
• Processing sales transactions, invoices, and customer orders with accuracy.
• Assisting with stock management, merchandising, and maintaining a welcoming store.
• Supporting a safety-focused culture and following company procedures.

Skills

Customer service

Communication skills

Attention to detail

Team player

Willingness to learn

Lift up to 25kg

Job description

For over 100 years, the Dulux Paints & Coatings portfolio has been creating better homes while playing a critical role in protecting and improving the spaces and infrastructure we see every day. Consistently voted one of ANZ’s most trusted brands, our portfolio of iconic, premium brands includes Dulux, Cabot's, Berger, Acratex, British Paints and Porter's Paints.

At Dulux Trade Centres, our teams are at the heart of what we do, providing expert advice, quality products, and exceptional service to trade professionals and DIY customers every day.

What You'll Be Doing

• Building strong relationships with trade and DIY customers and providing outstanding service every day
• Providing product recommendations, colour advice, and practical solutions to help customers complete their projects
• Supporting store sales growth through customer engagement, upselling opportunities, and promoting our products and services
• Mixing and tinting paint accurately while maintaining high-quality standards.
• Processing sales transactions, invoices, and customer orders with a high level of accuracy
• Assisting with stock management, merchandising, and maintaining an organised and welcoming store environment
• Supporting a culture of safety and ensuring all tasks are completed in line with company procedures

This is a full time role based at our Lower Hutt store and when required will be working across our Wellington stores - Upper Hutt, Porirua and Wellington Metro.

What We're Looking For

• A customer-focused individual who enjoys building relationships and delivering exceptional service
• Strong communication skills with the confidence to engage with a wide range of customers
• A positive attitude, willingness to learn, and desire to develop new skills
• Someone who takes pride in their work and has excellent attention to detail
• A team player who can work independently and contribute to a busy store environment
• Previous experience in retail, customer service, trade, hospitality, or sales is advantageous but not essential
• Physically fit and capable of safely lifting paint products up to 25kg

What's In It for You?

• Life, Health and Income Protection Insurance benefits
• Generous staff discounts across DuluxGroup brands
• KiwiSaver matching contributions up to 4%
• Industry-leading learning and development opportunities
• Clear career pathways across New Zealand and Australia
• Wellbeing support, Employee Assistance Programme, and recognition programs

Ready to Build Your Career with Us?

If you're passionate about helping customers, enjoy working in a hands-on environment, and want to be part of a supportive team with genuine career opportunities, we'd love to hear from you.