Trade Quality Advisor

BGIS; Dunedin; On-site; NZD 90,000 - 120,000; Full time

Job summary

BGIS is seeking a Trade Quality Advisor to support on-site quality across maintenance delivery for the Te Mahi Ngätahi contract. You will report to the Trade Quality Manager and engage with BGIS teams, trade partners, and Kāinga Ora to ensure high-quality work and compliance.

The role involves on-site QA checks, identifying delivery risks, assisting with corrective actions, and regional travel. The ideal candidate will be organised, communicative, and collaborative to improve home quality for

Qualifications

• 3+ years in quality assurance/quality control or similar
• Experience with external stakeholders, suppliers, or subcontractors
• Excellent written and verbal communication; strong relationship-building
• Ability to manage multiple tasks and deadlines in a dynamic environment
• Proficiency in Microsoft Office and business systems
• Experience supporting compliance in health and safety environments
• Knowledge of quality assurance inspections or compliance monitoring

Responsibilities

• Complete on-site quality assurance checks and support maintenance delivery.
• Ensure work meets Kāinga Ora standards and contractual requirements.
• Identify quality trends and risks from corrective action data.
• Educate and resolve Corrective Action Requests.
• Maintain subcontractor network and onboarding documentation.
• Build relationships with subcontractors, suppliers, customers, and BGIS teams.
• Respond to subcontractor queries and escalate when needed.
• Investigate service recovery matters and follow up on corrective actions.
• Report delivery against KPIs and provide operational insights.
• Support health and safety compliance and training records.
• Assist with BGIS technology platforms and live reporting.
• Keep reference materials and regulatory changes communicated to teams.
• Support induction of new starters and respond to training requests.
• Prepare weekly progress reports for trade and compliance teams.
• Contribute to stakeholder communications and newsletters.
• Travel to regional locations for on-site QA and delivery support

Skills

Administration

Communication

Interpersonal skills

Task prioritisation

Computer skills

Problem solving

Adaptability

Travel readiness

Corrective action processes

Education

Quality management / building / facilities maintenance qualification

Tools

Schedule of Rates coding systems

Job description

BGIS is a global leader in integrated facilities management, delivering services across facility management, project delivery, energy and sustainability, asset management, workplace advisory, and technical services. We focus on providing innovative service solutions and creating positive outcomes for our clients and the communities in which we operate.

Purpose of the Role

BGIS is seeking an experienced Trade Quality Advisor to support the technical quality of maintenance delivery across the Te Mahi Ngātahi contract.

Reporting to the Trade Quality Manager, you will work closely with BGIS operational and quality teams, trade partners, subcontractors, suppliers, and Kāinga Ora to ensure maintenance work meets the required quality standards, business assurance requirements, management documents, and Schedule of Rates coding requirements.

This is a hands-on role that includes completing on-site quality assurance checks, identifying delivery risks and quality trends, supporting subcontractor capability, and assisting with the education and resolution of Corrective Action Requests. Regular regional travel, including both day and overnight trips, is an important part of the position.

The ideal candidate will be practical, organised, and confident working with a range of stakeholders. You will bring strong communication and relationship-building skills, sound judgement, attention to detail, and a genuine commitment to improving the quality of homes for whānau in our communities.

Key Responsibilities

• Complete on-site quality assurance checks and support the delivery of responsive and planned maintenance programmes.
• Help ensure maintenance work meets Kāinga Ora standards, relevant management documents, business assurance requirements, and Schedule of Rates coding requirements.
• Identify quality trends and risk areas through Corrective Action Request data, including over-scoping, under-scoping, and trade failures.
• Support the education, management, and resolution of Corrective Action Requests.
• Assist with maintaining a capable and appropriately resourced subcontractor network.
• Support subcontractor onboarding, including documentation collection, compliance checks, and system access.
• Build and maintain positive working relationships with subcontractors, suppliers, customers, and internal BGIS teams.
• Respond to subcontractor queries by providing practical guidance or escalating matters when appropriate.
• Investigate service recovery matters relating to quality and follow up on corrective actions to reduce the risk of recurrence.
• Track and report delivery against key performance indicators, assisting with data preparation and operational insights.
• Support subcontractor compliance with health and safety standards and legislative requirements.
• Monitor and follow up on required certifications, documentation, and training records.
• Support subcontractors with the use of BGIS technology platforms, including live reporting requirements.
• Keep employees, trades, and subcontractors informed of relevant reference materials, specifications, and regulatory changes.
• Support the induction of new starters and respond to training requests from management.
• Prepare weekly progress reporting for the trade and compliance team.
• Contribute to stakeholder communications, including the bi-monthly newsletter.
• Travel to regional locations to support on-site quality assurance activity and regional delivery teams.

Education, Experience & Skills

• At least three years of practical experience in a similar position.
• Strong administration and coordination skills, with excellent attention to detail.
• Experience working with external stakeholders, suppliers, or subcontractors, preferably within a trade, maintenance, facilities management, or service delivery environment.
• Excellent written and verbal communication skills.
• Strong interpersonal skills and the ability to build productive working relationships with different stakeholders.
• Ability to prioritise and manage multiple tasks, projects, and deadlines in a dynamic environment.
• Excellent computer skills, including proficiency in Microsoft Office and other business systems.
• Sound business acumen and a practical approach to problem-solving.
• Ability to work effectively through ambiguity, operational change, and competing priorities.
• Willingness and ability to undertake regular regional travel, including overnight travel.
• A qualification or solid practical experience in quality management, building or facilities maintenance, construction, or a related trade.
• Good knowledge of the trades included within BGIS's service offering.
• Experience with quality assurance inspections or compliance monitoring.
• Experience supporting health and safety requirements within an operational or trade environment.
• Previous experience supporting operational, maintenance, or project delivery teams.
• Experience using Schedule of Rates coding systems or similar contract pricing and coding frameworks.
• Experience supporting subcontractor performance, capability development, or onboarding.
• Understanding of corrective action processes and quality-related service recovery.

Why Join BGIS?

Key Benefits Include

• Join a global organisation with a strong commitment to quality, safety, sustainability, and customer service.
• Play a meaningful role in improving the quality of homes for whānau across New Zealand communities.
• Work closely with operational teams, quality specialists, trade partners, subcontractors, and customers.
• Build valuable experience across quality assurance, trade compliance, maintenance delivery, and subcontractor performance.
• Enjoy a varied, hands‑on role that combines site visits, stakeholder engagement, problem-solving, and quality improvement.
• Contribute to the development and capability of subcontractors and operational teams.
• Work in a collaborative environment that values integrity, accountability, innovation, and continuous improvement.
• Access opportunities to grow your knowledge of facilities management, building maintenance, and technical service delivery.

BGIS values unwavering integrity, memorable customer experiences, innovation, people engagement, and sustainability. These values guide how we work with our customers, communities, employees, and service partners.

Applicants must have the legal right to live and work in New Zealand.