Trade Counter & Office Manager

Wesco; Wellington; On-site; NZD 60,000 - 85,000; Full time

Benefits offered by this job

Competitive salary

Growth opportunities

Team environment

Training opportunities

Job summary

Wesco Anixter in Wellington is seeking a proactive Trade Counter Sales & Office Manager to join our team. You will drive sales at the trade counter while coordinating stock, warehouse, and office activities to ensure a smooth, professional branch operation.

You will manage customer interactions across walk-ins, calls and emails, prepare quotations, handle invoicing, and oversee stock levels and branch presentation. A hands-on, organised approach with a collaborative mindset is essential.

Qualifications

• Experience in trade counter sales, customer service, branch operations, warehousing or a similar hands-on environment.
• Strong customer communication skills across face-to-face, phone and email channels.
• A practical, organised approach with confidence balancing customer needs, administration and warehouse priorities.
• Attention to detail when processing orders, invoices, credits, stock and quotations.
• The ability to take ownership, coordinate others and maintain a safe, tidy and professional branch environment.
• A collaborative mindset and willingness to assist across the branch as business needs change.

Responsibilities

• Customer Service & Sales: Support customers through walk-ins, email and inbound calls, providing responsive service and sales assistance.
• Quotes & Administration: Prepare quotations for the Account Management team and complete accurate data entry, invoicing and packing slips.
• Warehouse Operations: Pick, invoice, pack and dispatch orders, unload stock and pallets, restock shelves, arrange transport and assist with product assembly.
• Stock Management: Coordinate stock takes, local purchasing, supplier requirements, faults, credits and returns, reporting to the Logistics Manager for this function.
• Branch Presentation: Keep the warehouse, showroom, office, customer areas and shared facilities organised, well stocked and professionally presented, coordinating third‑party cleaning where required.
• Branch Access & Security: Ensure the branch is opened, closed and secured appropriately, with responsibilities shared or delegated across the local team as needed.
• Office Coordination: Foster a positive office environment and organise weekly branch meetings, catch‑ups and toolbox talks.
• Events & Training: Support local company events and training set‑up and ensure trade counter demonstration screens are operating and displaying effectively.

Skills

Trade counter sales

Customer service

Branch operations

Warehousing

Stock management

Job description

Trade Counter Sales & Office Manager

We’re looking for a proactive, hands‑on Trade Counter Sales & Office Manager to join our Wellington team.

If you enjoy helping customers, keeping operations organised and taking ownership of a professional, well‑run branch environment, this varied role is made for you.

Why This Role Matters

As a key point of contact for customers and the local team, you’ll deliver responsive sales and service support while coordinating trade counter, warehouse, stock and office requirements. You’ll help ensure the Wellington branch opens and closes smoothly, remains safe and professionally presented, and provides a reliable experience for customers and employees.

What You’ll Do

• Customer Service & Sales: Support customers through walk-ins, email and inbound calls, providing responsive service and sales assistance.


• Quotes & Administration: Prepare quotations for the Account Management team and complete accurate data entry, invoicing and packing slips.


• Warehouse Operations: Pick, invoice, pack and dispatch orders, unload stock and pallets, restock shelves, arrange transport and assist with product assembly.


• Stock Management: Coordinate stock takes, local purchasing, supplier requirements, faults, credits and returns, reporting to the Logistics Manager for this function.


• Branch Presentation: Keep the warehouse, showroom, office, customer areas and shared facilities organised, well stocked and professionally presented, coordinating third‑party cleaning where required.


• Branch Access & Security: Ensure the branch is opened, closed and secured appropriately, with responsibilities shared or delegated across the local team as needed.


• Office Coordination: Foster a positive office environment and organise weekly branch meetings, catch‑ups and toolbox talks.


• Events & Training: Support local company events and training set‑up and ensure trade counter demonstration screens are operating and displaying effectively.

What You Bring

• Experience in trade counter sales, customer service, branch operations, warehousing or a similar hands‑on environment.


• Strong customer communication skills across face‑to‑face, phone and email channels.


• A practical, organised approach with confidence balancing customer needs, administration and warehouse priorities.


• Attention to detail when processing orders, invoices, credits, stock and quotations.


• The ability to take ownership, coordinate others and maintain a safe, tidy and professional branch environment.


• A collaborative mindset and willingness to assist across the branch as business needs change.

What We Offer

• Competitive salary package.


• Career stability and growth within a leading global distributor.


• A supportive, collaborative team environment.


• Employee Assistance and Referral Programs.


• Strong learning, development and career progression opportunities.

About Wesco Anixter

We build, connect, power, and protect the world.

Wesco Anixter represents the international go‑to‑market brand of Wesco, enabling us to combine the scale and resources of a global company with strong local knowledge and in‑country expertise.

Across ANZ, our footprint spans commercial sales and services across wire and cable, networking and communications, data centre and security solutions.

About The Team

At Wesco, we build, connect, power and protect the world. As a leading provider of business‑to‑business distribution, logistics services and supply chain solutions, we create a world that you can depend on.

Our Company’s greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits and active community engagement, we create an environment where every team member has the opportunity to thrive.

Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500 company.

Wesco International, Inc., including its subsidiaries and affiliates (“Wesco”) provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer.

Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

This posting is for a current, active vacancy intended for immediate hire.