Trade Centre Assistant Manager - Mount Maunganui

NZ Safety Blackwoods; Mount Maunganui; On-site; NZD 65,000 - 85,000; Full time

Benefits offered by this job

Competitive remuneration package

Staff buying privileges

Career development and leadership培训

Opportunity to build management经验

A supportive team culture

The chance to work for a marketLeading

Job summary

NZ Safety Blackwoods in Mount Maunganui is seeking a Trade Centre Assistant Manager who leads from the front. You’ll coach Trade Sales Assistants, drive a customer-first culture, and support the Trade Centre in achieving sales targets and operational excellence.

Working with the Trade Centre Manager, you’ll develop people, oversee stock and merchandising, and ensure safety, compliance and outstanding service while building lasting relationships with customers.

Qualifications

• Leadership or supervisory experience in retail, trade, customer service or sales environments.
• A passion for coaching and developing people.
• Strong customer relationship skills.
• Excellent communication and problem-solving abilities.
• A positive attitude and willingness to lead by example.
• Strong organisational skills and attention to detail.
• A commitment to delivering outstanding customer experiences.
• Confidence working with technology and business systems.

Responsibilities

• Coach and mentor Trade Sales Assistants to reach potential.
• Support recruitment, onboarding and training activities.
• Conduct coaching conversations and performance reviews.
• Create a positive and engaged team culture.
• Support learning and development initiatives across the team.
• Lead by example to foster a customer-first culture.
• Build strong customer relationships and understand needs.
• Resolve concerns and maintain service standards.
• Support customer feedback initiatives and store audits.
• Collaborate with internal teams to meet customer requirements.
• Support achievement of trade centre sales targets and KPIs.
• Coach team on sales techniques and customer engagement.
• Identify opportunities to increase basket value.
• Promote complementary products and add-ons.
• Build rapport to generate repeat business.
• Maintain inventory accuracy and stock availability.
• Monitor stock gaps and outstanding orders.
• Support visual merchandising and campaign execution.
• Ensure pricing updates and store standards.
• Maintain a clean, compliant Trade Centre environment.
• Support health, safety and wellbeing culture.
• Facilitate toolbox talks and safety initiatives.
• Identify hazards and promote safe work practices.
• Ensure stock, cash and facilities security.
• Encourage proactive reporting and continuous improvement.

Skills

Leadership

Coaching

Customer service

Sales skills

Communication

Problem solving

Organization

Safety

Job description

Ready to step up and lead from the front?

At NZ Safety Blackwoods, we're looking for a motivated and customer-focused Trade Centre Assistant Manager to join our Mount Maunganui team.

This is a fantastic opportunity for an experienced retail, trade, or customer service professional who enjoys developing people, building customer relationships, and driving operational excellence.

Working alongside the Trade Centre Manager, you'll play a key role in leading the team, delivering exceptional customer experiences, and ensuring the Trade Centre consistently performs at a high level.

What You'll Be Doing

Leading and Developing People

• Coaching and mentoring Trade Sales Assistants to achieve their potential.


• Supporting recruitment, onboarding and training activities.


• Conducting regular coaching conversations and performance discussions.


• Creating a positive and engaged team culture.


• Supporting learning and development initiatives across the team.

Delivering Exceptional Customer Experiences

• Leading by example to create a customer-first culture.


• Building strong relationships with customers and understanding their needs.


• Resolving customer concerns and ensuring service standards are consistently met.


• Supporting customer feedback initiatives and store audits.


• Working closely with internal teams to ensure customer requirements are delivered successfully.

Driving Sales Performance

• Supporting achievement of Trade Centre sales targets and KPIs.


• Coaching team members on sales techniques and customer engagement.


• Identifying opportunities to increase basket value and customer spend.


• Promoting complementary products and value-added solutions.


• Building rapport with customers to generate repeat business.

Supporting Operational Excellence

• Maintaining inventory accuracy and stock availability.


• Monitoring stock gaps, stock in transit and outstanding orders.


• Supporting visual merchandising and campaign execution.


• Ensuring pricing updates and store standards are completed accurately.


• Maintaining a clean, well-presented and compliant Trade Centre environment.

Championing Safety

• Supporting a strong health, safety and wellbeing culture.


• Facilitating toolbox talks and safety initiatives.


• Identifying hazards and promoting safe work practices.


• Ensuring security of stock, cash and Trade Centre facilities.


• Encouraging proactive reporting and continuous improvement.

What We're Looking For

• Leadership or supervisory experience in retail, trade, customer service or sales environments.


• A passion for coaching and developing people.


• Strong customer relationship skills.


• Excellent communication and problem-solving abilities.


• A positive attitude and willingness to lead by example.


• Strong organisational skills and attention to detail.


• A commitment to delivering outstanding customer experiences.


• Confidence working with technology and business systems.

Why Join NZ Safety Blackwoods?

As New Zealand's leading provider of safety, engineering, industrial and packaging solutions, we're passionate about helping our customers get the job done safely and efficiently.

When You Join NZ Safety Blackwoods, You'll Enjoy

• Competitive remuneration package


• Staff buying privileges


• Career development and leadership training


• Opportunity to build management experience


• A supportive team culture


• The chance to work for a market-leading business within the Wesfarmers Group

Ready for Your Next Challenge?

If you're passionate about people, enjoy a fast-paced environment, and want to take the next step in your leadership journey, we'd love to hear from you.

NZ Safety Blackwoods promotes and adheres to the principles and practices of diversity and inclusion. We are proud to be an equal opportunity employer.