Tour/Travel Coordinator

Tranzit Group; Wellington; On-site; NZD 50,000 - 65,000; Full time

Benefits offered by this job

Great location

Flexible working initiatives

Employee benefits

Job summary

Tranzit Tours, part of Tranzit Group, is seeking two full-time Tour Coordinators to design, coordinate and deliver exceptional tour experiences across New Zealand. You will develop itineraries, respond to enquiries and manage bookings via phone, email and in person, delivering high-quality service with attention to detail.

You will work within a collaborative Tours team, coordinating suppliers, accommodation and activities, ensuring every tour is well planned, communicated and enjoyed by

Qualifications

• Experience in tourism, travel, customer service or a similar coordination role.
• Strong customer service skills and confidence communicating by phone, email and face to face.
• Great attention to detail, including the ability to prepare accurate travel information and documentation.
• The ability to stay organised, manage competing priorities and follow tasks through.
• Excellent computer skills and confidence learning booking and administration systems.
• A positive, practical approach and a willingness to pitch in with the team.

Responsibilities

• Convert enquiries into confirmed bookings through timely, professional and proactive customer service across the sales, booking and pre-departure process.
• Create and coordinate new and repeat tour itineraries, including destination, supplier and product research.
• Prepare and proofread accurate itineraries, quotes, passenger information, tour documentation and final travel details.
• Support pricing, supplier confirmations, passenger lists and operational handovers as required.
• Coordinate bookings and confirm arrangements with accommodation, attraction, coach and other tourism suppliers.
• Maintain accurate booking records, customer information and tour administration within Tranzit Tours systems, including invoicing, supplier payments and tour costs.
• Work closely with suppliers, the wider Tranzit Tours team and operations teams to ensure tours are well planned, communicated and delivered to a high standard.
• Manage customer expectations and resolve booking or coordination issues promptly and professionally.
• Support promotional activity for tours, including providing accurate information for brochures, newsletters and marketing campaigns.
• Contribute to health and safety processes, customer care requirements, tour documentation and incident reporting obligations.
• Provide occasional tour guiding support, including at least once a year where required, to stay connected with the on-ground customer experience.

Skills

Customer service

Communication

Coordination

Attention to detail

Organised

Tools

Booking systems

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

New Zealand is famous around the world for its stunning scenery, unique history and friendly people. At Tranzit Tours, our guided tour packages are carefully crafted for active New Zealanders who enjoy exploring new places, meeting like-minded people and travelling with confidence, comfort and care. We pride ourselves on creating seamless tours and unforgettable memories. Tranzit Tours is part of the award-winning, family-owned Tranzit Group, a transport and tourism provider with almost 100 years of experience delivering quality services across New Zealand. With more than 2,000 team members and growing, this is an exciting time to join our team.

About You

You are a customer-focused travel and tourism professional who enjoys building relationships, creating memorable travel experiences and bringing the details together behind the scenes. You will be organised, proactive and confident communicating with customers, suppliers and colleagues. You will take pride in delivering a high-quality service and ensuring every tour is well planned, well communicated and enjoyable for our clients.

About the Role

We have two full-time Tour Coordinator roles available. You will be working within the small but mighty Tours team, helping to design, coordinate and deliver exceptional tour experiences throughout New Zealand, with a strong focus on the active New Zealander.

You will provide high-quality sales and service support by developing tours, responding to enquiries, preparing accurate itineraries and coordinating bookings across phone, email and face-to-face channels.

Key Responsibilities:

Convert enquiries into confirmed bookings through timely, professional and proactive customer service across the sales, booking and pre-departure process.

Create and coordinate new and repeat tour itineraries, including destination, supplier and product research.

Prepare and proofread accurate itineraries, quotes, passenger information, tour documentation and final travel details.

Support pricing, supplier confirmations, passenger lists and operational handovers as required.

Coordinate bookings and confirm arrangements with accommodation, attraction, coach and other tourism suppliers.

Maintain accurate booking records, customer information and tour administration within Tranzit Tours systems, including invoicing, supplier payments and tour costs.

Work closely with suppliers, the wider Tranzit Tours team and operations teams to ensure tours are well planned, communicated and delivered to a high standard.

Manage customer expectations and resolve booking or coordination issues promptly and professionally.

Support promotional activity for tours, including providing accurate information for brochures, newsletters and marketing campaigns.

Contribute to health and safety processes, customer care requirements, tour documentation and incident reporting obligations.

Provide occasional tour guiding support, including at least once a year where required, to stay connected with the on-ground customer experience.

To be successful in this position, you will need:

Previous experience in tourism, travel, customer service or a similar coordination role.

Strong customer service skills and confidence communicating by phone, email and face to face.

Great attention to detail, including the ability to prepare accurate travel information and documentation.

The ability to stay organised, manage competing priorities and follow tasks through.

Excellent computer skills and confidence learning booking and administration systems.

A positive, practical approach and a willingness to pitch in with the team.

A genuine interest and passion in travel and creating memorable experiences for customers.

The ability to build good relationships with customers, suppliers and the wider Tranzit team.

We offer:

Great location, based at Tranzit Group's head office in the Wairarapa

A great team and working environment, where we support wellbeing and flexible working initiatives,

Employee benefits and perks from our group of companies,

Applicants for this position should have NZ residency or a valid NZ work permit.

Please note that successful applicants will be required to successfully pass a drug and alcohol test as well as a police background check as part of the pre-employment screening process