Tour/Travel Coordinator - Two Positions available.

Tranzit Group; Masterton District; On-site; NZD 48,000 - 62,000; Full time

Benefits offered by this job

Location in Masterton head office

Full-time permanent position

Flexible working initiatives

Employee benefits from group

Travel opportunities

Job summary

Tranzit Tours is seeking a Tour Team Leader in Masterton to craft exciting tours for clients and lead a small, passionate team. You will work with our Tour Manager to deliver exceptional end-to-end experiences and ensure high levels of customer satisfaction.

The role requires a willingness to travel, a strong knowledge of New Zealand to share with customers, and excellent people skills. This is a full-time permanent position with flexible working initiatives.

Qualifications

• Experience in tourism industry with a similar role.
• Excellent communication and customer service skills.
• Willingness to travel and work away from home.

Responsibilities

• Plan and organise exciting tours for new and returning clients.
• Lead the tour team to provide high levels of service.
• Escort tour groups and ensure seamless, memorable experiences.

Job description

Masterton, New Zealand

Reference: 6928283

New Zealand is famous all over the world for its stunning scenery, unique history, and friendly people.

At Tranzit Tours, our guided tour packages are uniquely crafted for the active senior market. We pride ourselves on creating seamless tours and un-forgettable memories. As Tour Team Leader, you will be responsible for delivering exceptional end to end tour experiences for our clients.

Our tours team is currently a busy and passionate team of three. We are looking for an experienced team leader to join our tour team to collaborate on fresh ideas and assist in growing our business.

The Role

• Competently plan and organise exciting tours for our new and returning clients,
• Work alongside our Tour Manager and lead our fun hard-working team to provide the highest level of customer service and a seamless experience for our clients,
• Lead our tour groups on exciting adventures, which keep them returning time and time again.

We Are Looking For

• Experience and enthusiasm in the tourism industry with proven experience in a similar role,
• Knowledge and passion for our beautiful country to share with our customers,
• A kind manner and excellent communicator who enjoys meeting new people,
• Client oriented and tech savvy, with a high regard for responsibility and a motivation to exceed expectations,
• The flexibility to work away from home and lead our tours,

We Offer

• Great location, based at Tranzit Group's head office in central Masterton (although our tour trips will also be your office),
• A full-time permanent position
• A great team and working environment, where we support wellbeing and flexible working initiatives,
• Employee benefits and perks from our group of companies,
• The opportunity to travel and explore off the beaten track!

About Us

Tranzit Tours are a part of the Tranzit Group of companies which is one of New Zealand's largest family-owned transport and tourism provider. Operating nationally, our friendly and professional team delivers high-quality public transport, bus charter, school bus transport, vehicle rental, and tourism services throughout New Zealand. With more than 2000 team members and growing this is a very exciting time to join our team!

If you have any questions, contact about the role, feel free to contact Ruth Osmond on 0274442582

Applicants for this position should have NZ residency or a valid NZ work permit.

Please note that successful applicants will be required to successfully pass a drug and alcohol test as well as a police background check as part of the pre-employment screening process.

Applications Close: 04 Oct 2026