Agent Reservation Specialist

New Zealand Fine Touring Group; Queenstown; Hybrid; NZD 50,000 - 65,000; Full time

Benefits offered by this job

Travel benefits

Birthday leave

Company social club

Free breakfast

Job summary

New Zealand Fine Touring Group in Queenstown is seeking an Agent Reservation Specialist to manage the end-to-end booking process for a key client. You will process reservations, identify better experiences when needed, and coordinate with external stakeholders to minimise disruptions and maximise holiday satisfaction.

This is a full-time, fixed-term role until March 31, 2027, with a hybrid working framework.

Qualifications

• Reservation and/or administration experience.
• Highly developed organisational and time management skills.
• Excellent written and verbal communication skills.
• Ability to learn and stay up to date with computer systems.
• Strong problem solving and initiative to ensure client experience.

Responsibilities

• Manage end-to-end booking process for one of our key clients.
• Process reservations and offer alternative experiences when needed.
• Liaise with external stakeholders to handle disruptions and ensure best travel experience.

Skills

Reservation experience

Administration experience

Attention to detail

Organisational skills

Time management

Problem solving

Communication skills

Learning computer systems

Customer service

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

New Zealand Fine Touring Group – Queenstown, South Island

Fine Tours Group (FTG) is a technology-enabled travel business operating a portfolio of Australia and New Zealand travel brands. We plan and deliver trips end-to-end for travellers and travel advisors, curating bespoke journeys, building multi-stop itineraries, managing bookings, and supporting customers from planning through to travel.

Our values guide everything we do: Stay True, Look Beyond, Empower, and Band Together.

As we enter an exciting growth phase, we are expanding our reach. For you, this is a chance to join a business where your work has a visible impact, you’ll be trusted to act, and you’ll be backed by strong teamwork.

About the role

As an Agent Reservation Specialist within the FTG team, you will manage the end-to-end booking process for one of our key clients. This involves processing reservations, identifying and offering alternative experiences where necessary, and liaising with external stakeholders to manage any disruptions. Your focus will be on ensuring our customers get the best experience possible on their holiday!

This is a full time, fixed term position until March 31 2027.

What we're looking for

• A genuine passion for travel and creating memorable experiences in New Zealand
• Exceptional attention to detail
• Reservation and/or administration experience
• Highly developed organisational and time management skills
• Excellent problem solving skills
• Ability to use initiative to best ensure your clients have the best experience on their holiday
• Ability to learn and stay up to date with computer systems
• Excellent written and verbal communication skills

Why you'll love working with us

• Play an important role in helping travellers experience New Zealand.
• Work in a friendly, supportive and collaborative environment where wins are celebrated.
• Structured onboarding, hybrid working framework, travel benefits, birthday leave, company social club, free breakfast.

By joining FTG, you will be part of a great bunch of people from all over the world who have come together for a shared purpose: to deliver the very best New Zealand and Australian travel experiences!