Tenancy Manager

Emerge Aotearoa Limited; Wellington; Hybrid; NZD 76,000 - 86,000; Full time

Benefits offered by this job

Learning and development opportunities

Staff benefits and retail discounts

Work-life balance

No regular weekend work

Job summary

Emerge Aotearoa Limited in Wellington is seeking a tenancy property coordinator to support the Homes and Rooms initiative and social housing operations. The role includes inspecting properties, coordinating turnovers, and preparing homes for occupancy with a Monday–Friday schedule.

You will collaborate with Housing Navigators and external stakeholders to assist client sign-ups and successful transitions into Homes and Rooms accommodation, drawing on tenancy management experience and relevant NZ

Qualifications

• Proven tenancy management experience in social housing, community housing, or the property sector in Aotearoa New Zealand.
• NZ Certificate in Residential Property Management (Level 4) or related qualification (desirable).
• Strong knowledge of the Residential Tenancies Act and housing legislation.
• Full NZ Driver Licence and permanent entitlement to work in New Zealand.
• Current First Aid Certificate including CPR, or willingness to obtain.

Responsibilities

• Schedule proactive and reactive maintenance of properties and organise inspections.
• Ensure properties are maintained and meet social housing property standards.
• Liaise with private landlords and Housing NZ for timely repairs.
• Provide cost-effective maintenance responses for Social Housing properties.
• Respond promptly to maintenance-related issues and tenant needs.
• Address tenant intentional damage and recovery for Social Housing properties.

Skills

Tenancy management

Empathy

Solutions-focused

Judgement

Team collaboration

Education

NZ Certificate in Residential Property Management (Level 4)

Job description

Emerge Aotearoa is a national provider of mental health, addiction, disability, offender rehabilitation, wellbeing and housing services. We believe that everyone is capable of living full and rich lives in their communities of choice. In every aspect of our work, we are committed to helping whānau be the best they can be.

This role involves conducting property inspections, managing tenant financial contributions, coordinating property turnovers, and setting up homes to ensure they are ready for occupancy. You will work closely with team members and peers to achieve positive outcomes while upholding and promoting Emerge Aotearoa’s values and vision.

Working collaboratively with the wider Housing Division, including Housing Navigators, Tenancy Managers, and external stakeholders, you will support the client sign-up process and help people successfully transition into Homes and Rooms accommodation.

This is a full-time fixed-term position based in Wellington, working Monday to Friday until the end of January 2027.

Duties of the role could include, not limited to:

• Schedule proactive and reactive maintenance of properties. This includes carrying out direct inspections or organising the inspection of properties.
• Ensure that properties are maintained in good order and meet the property standards for Social Housing
• Liaise with private landlords and housing New Zealand to ensure that repairs and maintenance are carried out in and effective and timely manner
• Ensure the provision of a cost-effective maintenance response for all Social Housing properties
• Attend all maintenance related issues matters in a timely manner
• Address tenant intentional damage and recovery for Social Housing properties.

To succeed in this role, you'll bring strong tenancy management experience, sound judgement, and a commitment to delivering positive outcomes for whānau. You will also have:

• Proven tenancy management experience, ideally within social housing, community housing, or the property sector in Aotearoa New Zealand.
• A New Zealand Certificate in Residential Property Management (Level 4) or a related qualification (desirable).
• Strong knowledge of the Residential Tenancies Act and other relevant housing legislation.
• Confidence managing complex tenancy matters with professionalism, empathy, and a solutions-focused approach.
• Experience supporting people experiencing mental health challenges and other complex needs.
• A full New Zealand Driver Licence and permanent legal entitlement to work in New Zealand.
• A current First Aid Certificate, including CPR, or the willingness to obtain and maintain one.
• Competitive salary of $76,240.85 - $85,990.20 per annum (pro-rated for the fixed-term tenure), depending on qualifications and experience.
• Learning and development opportunities.
• Staff benefits and retail discounts through our employee benefits programme.
• Work-life balance, with a Monday to Friday schedule and no regular weekend work.

Job level(s) Experienced (less than 2 years), Experienced (2 years +)