Fixed-Term Tenancy Manager- Wellington

Emerge Aotearoa Limited; Wellington; Hybrid; NZD 76,000 - 86,000; Full time

Benefits offered by this job

Learning and development opportunities

Staff benefits and retail discounts

Work-life balance

Job summary

Emerge Aotearoa Limited is seeking an experienced Housing Support Property Officer in Wellington to manage tenancy services and coordinate property turnovers for Homes and Rooms accommodation. This full-time fixed-term role runs Monday to Friday until January 2027 and focuses on delivering positive outcomes for whānau.

You will schedule property inspections, liaise with landlords and housing NZ, and uphold social housing standards while applying strong tenancy management expertise and a

Qualifications

• Proven tenancy management experience, ideally within social housing, community housing, or the property sector in Aotearoa New Zealand.
• A New Zealand Certificate in Residential Property Management (Level 4) or a related qualification (desirable).
• Strong knowledge of the Residential Tenancies Act and other relevant housing legislation.
• Confidence managing complex tenancy matters with professionalism, empathy, and a solutions-focused approach.
• Experience supporting people experiencing mental health challenges and other complex needs.
• A full New Zealand Driver Licence and permanent legal entitlement to work in New Zealand.
• A current First Aid Certificate, including CPR, or the willingness to obtain and maintain one.

Responsibilities

• Schedule proactive and reactive maintenance of properties. This includes carrying out direct inspections or organising the inspection of properties.
• Ensure that properties are maintained in good order and meet the property standards for Social Housing
• Liaise with private landlords and housing New Zealand to ensure that repairs and maintenance are carried out in and effective and timely manner
• Ensure the provision of a cost-effective maintenance response for all Social Housing properties
• Attend all maintenance related issues matters in a timely manner
• Address tenant intentional damage and recovery for Social Housing properties.

Skills

Tenancy management

Empathy

Solutions-focused

Education

New Zealand Certificate in Residential Property Management (Level 4)

Job description

Emerge Aotearoa is a national provider of mental health, addiction, disability, offender rehabilitation, wellbeing and housing services. We believe that everyone is capable of living full and rich lives in their communities of choice. In every aspect of our work, we are committed to helping whānau be the best they can be.

This role involves conducting property inspections, managing tenant financial contributions, coordinating property turnovers, and setting up homes to ensure they are ready for occupancy. You will work closely with team members and peers to achieve positive outcomes while upholding and promoting Emerge Aotearoa’s values and vision.

Working collaboratively with the wider Housing Division, including Housing Navigators, Tenancy Managers, and external stakeholders, you will support the client sign-up process and help people successfully transition into Homes and Rooms accommodation.

This is a full-time fixed-term position based in Wellington, working Monday to Friday until the end of January 2027.

Duties of the role could include, not limited to:

• Schedule proactive and reactive maintenance of properties. This includes carrying out direct inspections or organising the inspection of properties.
• Ensure that properties are maintained in good order and meet the property standards for Social Housing
• Liaise with private landlords and housing New Zealand to ensure that repairs and maintenance are carried out in and effective and timely manner
• Ensure the provision of a cost-effective maintenance response for all Social Housing properties
• Attend all maintenance related issues matters in a timely manner
• Address tenant intentional damage and recovery for Social Housing properties.

To succeed in this role, you'll bring strong tenancy management experience, sound judgement, and a commitment to delivering positive outcomes for whānau. You will also have:

• Proven tenancy management experience, ideally within social housing, community housing, or the property sector in Aotearoa New Zealand.
• A New Zealand Certificate in Residential Property Management (Level 4) or a related qualification (desirable).
• Strong knowledge of the Residential Tenancies Act and other relevant housing legislation.
• Confidence managing complex tenancy matters with professionalism, empathy, and a solutions-focused approach.
• Experience supporting people experiencing mental health challenges and other complex needs.
• A full New Zealand Driver Licence and permanent legal entitlement to work in New Zealand.
• A current First Aid Certificate, including CPR, or the willingness to obtain and maintain one.
• Competitive salary of $76,240.85 - $85,990.20 per annum (pro-rated for the fixed-term tenure), depending on qualifications and experience.
• Learning and development opportunities.
• Staff benefits and retail discounts through our employee benefits programme.
• Work-life balance, with a Monday to Friday schedule and no regular weekend work.

Job level(s) Experienced (less than 2 years), Experienced (2 years +)