Telephone Receptionist

Seed; Rangiora; On-site; NZD 42,000 - 54,000; Full time

Job summary

Seed is seeking a naturally organised, personable and proactive individual to deliver exceptional customer experiences. You will handle inbound calls and enquiries with care, adapt your communication style and build relationships with clients.

You will work independently yet be a supportive team member in Rangiora, Canterbury. Excellent spoken and written English, strong problem-solving, and reliable attention to detail are essential.

Qualifications

• Excellent spoken and written English
• Confident handling inbound calls and customer enquiries
• Able to remain calm and professional in busy situations
• Strong computer skills and learns new systems quickly
• Can work independently and manage time effectively

Responsibilities

• Handle inbound calls and customer enquiries with professionalism and care
• Represent multiple businesses and maintain a high standard of service
• Manage competing priorities and multitask while maintaining attention to detail
• Learn different systems, processes and client requirements quickly
• Work independently and manage time effectively
• Support teammates and contribute to a great team culture

Skills

Communication skills

English proficiency

Time management

Independent worker

Team player

Job description

We're looking for a naturally organised, personable and proactive individual who takes pride in delivering exceptional customer experiences. You will be confident communicating with people, have a positive and professional attitude, and genuinely enjoy helping others. You understand the importance of making a great first impression and can adapt your communication style to suit different clients, businesses and situations. You are reliable, detail-oriented and comfortable working independently while being a supportive and collaborative member of the Seed team.

Key responsibilities

• Handle inbound calls and customer enquiries with professionalism and care
• Represent multiple businesses and maintain a high standard of service
• Manage competing priorities and multitask while maintaining attention to detail
• Learn different systems, processes and client requirements quickly
• Work independently and manage time effectively
• Support teammates and contribute to a great team culture

About you

• Excellent spoken and written English
• Confident handling inbound calls and customer enquiries
• Able to remain calm and professional in busy situations
• Strong computer skills and learns new systems quickly
• Can work independently and manage time effectively
• Takes pride in getting the little things right
• Previous experience in customer service, reception, administration, call handling or office support would be advantageous
• Exceptional communication skills: confident, articulate and friendly, with excellent phone manner and written communication
• Naturally warm, approachable and enjoys building relationships with clients and their customers
• Proactive problem-solver who can think on their feet

About us

At Seed, we're building a team of people our clients can trust to represent their businesses and make a difference every day. We want people who care, take ownership, look for solutions, support their teammates and understand that every interaction matters. We value people, relationships and delivering exceptional service.