Contact Centre Representative - Love helping people? Let's talk.

The Call Centre Ltd; Lower Hutt; On-site; NZD 34,000 - 49,000; Full time

Job summary

The Call Centre Ltd is seeking a friendly, driven individual for an inbound contact centre role in Lower Hutt, NZ. You’ll join a close-knit team, work across varied shifts, and help clients with professional service.

Full-time hours (30–37.5 per week) with a mix of day shifts and one evening/weekend shift, all between 6am and 11pm. Training is thorough and paid, with opportunities to grow within the team.

Qualifications

• Clear spoken English is essential.
• Police vetting is mandatory.

Responsibilities

• Handle inbound customer calls as part of a friendly, switched-on team.
• Provide high-quality customer service and accurate information to clients.
• Be reliable and maintain a positive, professional phone presence.

Job description

Contact Centre Representative - Love helping people? Let's talk.

We're a family-run business, which means you'll be a name, not a number. Our inbound customer service centre in central Lower Hutt is growing, and we're looking for friendly, switched-on people to grow with us.

What your week looks like

This is a full-time role of 30–37.5 hours per week. Rosters usually mix day shifts with one evening shift and one weekend shift, all falling between 6am and 11pm. It's a great fit if you like variety or want some weekday time free.

No overnight shifts here. Our dedicated night team looks after the graveyard hours.

Why you'll enjoy working here

Starting pay of up to $30 an hour, depending on experience and work history

Hourly rate reviewed regularly in line with performance

A close-knit, supportive team where your contribution is noticed and valued

Three weeks of thorough paid training, so you'll feel confident from your very first call

Meaningful, varied work: we support a huge range of companies across many sectors and industries, so no two calls are the same

Flexible rostering, with the option to swap shifts with teammates to fit your life outside work

Room to grow: as a small team, opportunities come up for people who show initiative, whether that's mentoring new starters, taking on specialist accounts, or stepping into a supervisory role

A central Lower Hutt location, close to home for Hutt Valley locals

What you'll bring

No call centre experience? No problem. We'll teach you the ropes. What we're really after is:

A warm, professional phone manner

A real passion for great customer service and doing things right

Reliability, the kind of person your team can count on

Confident computer skills and a typing speed of 45+ wpm

Ideally, you'll live in the Hutt Valley

The essentials

Clear spoken English is absolutely essential. You'll be the voice of our clients' businesses, so callers need to understand you easily the first time, every time, even on a busy phone line.

Police vetting is mandatory. Because of the nature of some of the clients we work with, every successful applicant must pass a NZ Police vetting check before starting.

Ready to join us?

Training starts soon, so don't wait. Apply today and bring your people skills somewhere they'll be appreciated!