Customer Service Specialist

Randstad New Zealand; Wellington; On-site; NZD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive base salary

Paid time off (PTO) and paid holidays

Ongoing professional development and a

A collaborative, supportive team

Job summary

Randstad Group in Wellington, NZ, is seeking a proactive Customer Service Specialist to be the front-line ambassador for the brand, delivering exceptional support and building lasting relationships with customers.

You will thrive in a dynamic environment, solve problems efficiently, and turn challenging interactions into positive experiences while collaborating with cross-functional teams and maintaining accurate CRM records.

Qualifications

• 1–3 years of experience in customer service, call center, or client support roles.
• Clear, articulate verbal communication and polished, professional written correspondence.
• Resourceful and quick on your feet, with the ability to navigate ambiguous issues calmly and methodically.
• Comfort navigating CRM software (Salesforce, Zendesk, HubSpot) and standard productivity suites (Google Workspace / Microsoft Office).
• Strong emotional intelligence, de-escalation skills, and a genuine passion for helping people.

Responsibilities

• Provide prompt, professional assistance via phone, email, live chat, and tickets.
• Listen to customer needs, diagnose issues, and propose timely solutions.
• Guide customers through account management and standard troubleshooting.
• Escalate complex problems to internal teams while owning communication.
• Document feedback and recurring issues to improve products and services.
• Maintain detailed logs of interactions in the CRM.

Skills

Customer service experience

Communication skills

Problem-solving mindset

Emotional intelligence

Education

Secondary School/High School

Tools

Salesforce

Zendesk

HubSpot

Job description

About the Opportunity

We are seeking a proactive, empathetic, and solutions-focused Customer Service Specialist to join our clients team. In this role, you will be the front-line ambassador for the brand, delivering exceptional support and building lasting relationships with customers.

If you thrive in dynamic environments, love solving problems, and take pride in turning challenging interactions into positive experiences, we'd love to connect with you.

What You'll Do

• Customer Engagement: Provide prompt, professional, and friendly assistance via phone, email, live chat, and support ticketing systems.
• Issue Resolution: Actively listen to customer needs, diagnose root issues, and provide clear, accurate, and timely solutions.
• Process Navigation: Guide customers through account management, general inquiries and standard troubleshooting.
• Cross-Functional Collaboration: Escalate complex technical or operational challenges to appropriate internal teams while maintaining ownership of the customer communication.
• Continuous Improvement: Document customer feedback, recurring issues, and process bottlenecks to help improve product offerings and service workflows.
• Record Keeping: Maintain detailed, accurate logs of customer interactions and solutions within our CRM platform.

What We're Looking For

• Experience: 1-3 years of experience in customer service, call center, or client support roles (retail/hospitality backgrounds with strong phone/email skills are welcome).
• Communication Skills: Clear, articulate verbal communication and polished, professional written correspondence with a natural knack for tone and grammar.
• Problem-Solving Mindset: Resourceful and quick on your feet, with the ability to navigate ambiguous issues calmly and methodically.
• Technical Aptitude: Comfort navigating CRM software (e.g., Salesforce, Zendesk, HubSpot) and standard productivity suites (Google Workspace / Microsoft Office).
• Resilience & Empathy: Strong emotional intelligence, de-escalation skills, and a genuine passion for helping people.

What We Offer

• Competitive base salary
• Paid time off (PTO) and paid holidays
• Ongoing professional development and clear pathways for career progression
• A collaborative, supportive team culture

We are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

• Relevant Experience

Secondary School/High School