Telecom Systems Administrator

Placements24; Queenstown; Hybrid; NZD 90,000 - 120,000; Full time

Job summary

Placements24 is seeking a skilled Telecom Systems Administrator to manage and maintain critical telecommunications infrastructure. This fully remote role supports PBX, voice gateways, and related network components, with emphasis on uptime and reliability for a distributed user base.

You will install, configure, and support telecom platforms, monitor performance, and collaborate with IT teams to ensure seamless integration and strong disaster recovery planning.

Qualifications

• Minimum 3 years of telecommunications systems administration experience.
• Experience with IP PBX platforms (Asterisk, Cisco CallManager, FreePBX) and SIP/H.323.
• Strong networking knowledge (TCP/IP, LAN/WAN, VLANs).
• Certifications CCNA Voice and CCNP Collaboration preferred; related degree ok.
• Excellent troubleshooting and communication skills.

Responsibilities

• Install, configure, and maintain telecom systems (IP PBX, VoIP gateways, voicemail).
• Monitor performance, troubleshoot issues, and ensure uptime and reliability.
• Manage user accounts, extensions, and system configurations.
• Apply regular updates, patches, and security enhancements.
• Develop and maintain system documentation and procedures.
• Respond to user support requests and resolve telecom issues.
• Collaborate with network/IT teams for seamless telecom integration.
• Conduct backups and disaster recovery planning for telecom systems.
• Stay current with emerging telecom technologies and best practices.
• Assist in evaluating and implementing new telecom solutions.

Skills

VoIP knowledge

Networking fundamentals

Troubleshooting

Communication skills

Remote work discipline

Education

CCNA Voice

CCNP Collaboration

Associate's/Bachelor's degree

Tools

Asterisk

Cisco CallManager

FreePBX

SIP / VoIP tools

Job description

About the Role

Our client is seeking a skilled and proactive Telecom Systems Administrator to manage and maintain their critical telecommunications infrastructure. This is a fully remote position, allowing you to work from the comfort of your home while ensuring the seamless operation of vital communication systems. You will be responsible for the installation, configuration, and ongoing support of various telecom platforms, including PBX systems, voice gateways, and related network components. This role is crucial for maintaining service quality and reliability for our client's diverse user base, particularly within the Queenstown, Eastern Cape, ZA region and surrounding areas.

Key Responsibilities

• Install, configure, and maintain telecommunications systems, including IP PBX, VoIP gateways, and voice mail systems.


• Monitor system performance, troubleshoot issues, and implement solutions to ensure optimal uptime and reliability.


• Manage user accounts, extensions, and system configurations.


• Perform regular system updates, patches, and security enhancements.


• Develop and maintain system documentation, including configuration guides and operational procedures.


• Respond to user support requests and resolve technical issues related to telecommunications services.


• Collaborate with network and IT teams to ensure seamless integration of telecom systems.


• Conduct regular backups and disaster recovery planning for telecom systems.


• Stay current with emerging telecom technologies and best practices.


• Assist in the evaluation and implementation of new telecom solutions.

Requirements

• High school diploma or equivalent; relevant certifications (e.g., CCNA Voice, CCNP Collaboration) or an Associate's/Bachelor's degree in a related field is preferred.


• Minimum of 3 years of experience in telecommunications systems administration.


• Proven experience with IP PBX platforms (e.g., Asterisk, Cisco CallManager, FreePBX) and VoIP protocols (SIP, H.323).


• Strong understanding of networking fundamentals, including TCP/IP, LAN/WAN, and VLANs.


• Experience with voice gateways and telephony hardware.


• Excellent troubleshooting and problem-solving skills.


• Strong communication and interpersonal skills, capable of explaining technical concepts to non-technical users.


• Ability to work independently, manage time effectively, and meet deadlines in a remote setting.


• Familiarity with ACD systems, IVR, and unified communications platforms is a plus.


• Proactive approach to system maintenance and security.

Benefits

This fully remote role offers a competitive salary and benefits package, including opportunities for professional growth and development. You will work with a dedicated team and gain valuable experience across a range of telecommunications technologies. Our client provides a supportive remote work environment, enabling a healthy work-life balance. This is an excellent opportunity to contribute significantly to the operational efficiency of telecommunications services within the Queenstown, Eastern Cape, ZA region, working remotely.