Telecare Field Rep - In-Home Alarm & Support (Hamilton)

Hato Hone St John; Hamilton; On-site; NZD 55,000 - 75,000; Part time

Job summary

Hato Hone St John in Aotearoa is seeking a Telecare Field Representative to support our customers with medical alarms across Hamilton. This permanent, part-time role (32 hours/week) involves in-home demonstrations, installations and ongoing support.

You will travel within Hamilton, Hamilton West and Hamilton North up to Horotiu, attend community events, provide high-quality customer care, and assist during on-call shifts every 13th weekend.

Qualifications

• Customer service, sales or community-focused experience.
• Strong relationship-building and communication skills.
• Confidence using technology and systems.
• Excellent organisation and time management.
• A positive, resilient, and customer-focused approach.
• A full New Zealand driver licence with strong driving confidence.
• Willingness to on-call weekends every 13th week.

Responsibilities

• Build positive, trusting relationships with clients who rely on medical alarms.
• Demonstrate and install monitored alarm systems, ensuring client confidence.
• Conduct in-home assessments and tailor telecare solutions.
• Install, configure, and maintain telecare equipment and systems.
• Provide customer care, servicing and troubleshooting alarm equipment.
• Promote services at community events and demonstrations.
• Respond to emergency alerts and coordinate assistance.
• Travel throughout the Hamilton region to visit clients.

Skills

Customer service

Sales

Relationship-building

Communication

Time management

NZ driver licence

Job description

Hato Hone St John in Aotearoa is seeking a Telecare Field Representative to support our customers with medical alarms across Hamilton. This permanent, part-time role (32 hours/week) involves in-home demonstrations, installations and ongoing support.

You will travel within Hamilton, Hamilton West and Hamilton North up to Horotiu, attend community events, provide high-quality customer care, and assist during on-call shifts every 13th weekend.