Telecare Field Representative

Hato Hone St John; Hamilton; On-site; NZD 55,000 - 75,000; Part time

Job summary

Hato Hone St John in Aotearoa is seeking a Telecare Field Representative to support our customers with medical alarms across Hamilton. This permanent, part-time role (32 hours/week) involves in-home demonstrations, installations and ongoing support.

You will travel within Hamilton, Hamilton West and Hamilton North up to Horotiu, attend community events, provide high-quality customer care, and assist during on-call shifts every 13th weekend.

Qualifications

• Customer service, sales or community-focused experience.
• Strong relationship-building and communication skills.
• Confidence using technology and systems.
• Excellent organisation and time management.
• A positive, resilient, and customer-focused approach.
• A full New Zealand driver licence with strong driving confidence.
• Willingness to on-call weekends every 13th week.

Responsibilities

• Build positive, trusting relationships with clients who rely on medical alarms.
• Demonstrate and install monitored alarm systems, ensuring client confidence.
• Conduct in-home assessments and tailor telecare solutions.
• Install, configure, and maintain telecare equipment and systems.
• Provide customer care, servicing and troubleshooting alarm equipment.
• Promote services at community events and demonstrations.
• Respond to emergency alerts and coordinate assistance.
• Travel throughout the Hamilton region to visit clients.

Skills

Customer service

Sales

Relationship-building

Communication

Time management

NZ driver licence

Job description

Hato Hone St John has been serving New Zealanders since 1885. Today, our 11,000-strong team of kaimahi and volunteer works across Aotearoa to enhance the health and wellbeing of our communities. From responding to 111 calls to supporting people to stay healthy through our mahi in health education, access, and monitoring, we are making life-changing differences every day.

Job Description

As Aotearoa's leading medical alarm provider, our St John Medical Alarm team are passionate about helping seniors, people with disabilities, and other vulnerable members of our community stay independent for longer. Our monitored alarm systems provide peace of mind, ensuring that help is just the push of a button away.

As a Telecare Field Representative, you’ll play a vital role in supporting our customers by:

• Building positive, trusting relationships with those who rely on our medical alarms.
• Demonstrating and installing our monitored alarm systems, ensuring customers feel confident using them.
• Conduct in-home assessments and consultations with clients to understand their telecare needs and customise solutions accordingly
• Install, configure, and maintain telecare equipment and systems, ensuring proper functionality and client understanding
• Providing top-notch customer care, including servicing and troubleshooting alarm equipment.
• Promoting our services at community events and group demonstrations.
• Responding promptly to emergency alerts and coordinate appropriate assistance.
• Travel throughout the Hamilton region to visit clients at their homes and other designated location

This role covers Hamilton, Hamilton West and Hamilton North up toHorotiu. You will live central to Hamiltonas your workday begins from the time you leave home. This is a permanent, position working 32 hours/week. You also, must be available for on-call work across Saturday and Sunday every 13th week, with allowances provided.

Qualifications

Ko wai koe - About you:

If you're passionate about connecting with people, building trusted relationships, and making a genuine difference, this could be the ideal role for you. We'll provide all the training you need on our products and services. All you need to bring is a customer-focused mindset, strong communication skills, and a commitment to delivering exceptional experiences. Combining technical knowledge with empathy and care, you'll support clients through important moments, ensuring they receive professional, high-quality service and the assistance they need every step of the way.

To succeed in this role, you’ll have:

• Customer service, sales, or community-focused experience
• Strong relationship-building and communication skills
• Confidence using technology and systems
• Excellent organisation and time management skills.
• A positive, resilient, and customer-focused approach
• A full New Zealand driver licence with strong driving confidence.

For further information please contact Anita Teague on [e-mail] for a confidential discussion.

At Hato Hone St John, we embrace diversity, welcoming everyone to bring their authentic selves to work. We value unique perspectives, fostering inclusivity to better serve our communities, and we’re committed to creating a workplace where everyone belongs.

If you need accommodations for accessibility, please reach out to the recruiter listed for equitable participation in our recruitment process