Technology Experience & Enablement Senior Manager

Auckland University of Technology (AUT); Auckland; On-site; NZD 140,000 - 145,000; Full time

Job summary

Auckland University of Technology (AUT) is seeking a Technology Experience & Enablement Senior Manager to lead the digital workplace strategy and the team delivering outstanding technology experiences for students, researchers, and staff. This permanent, full-time role is based at AUT's City Campus in Auckland.

You will drive adoption of modern workplace technologies, AI, automation, and digital experience initiatives aligned with AUT's strategic ambitions, ensuring secure, scalable, and

Qualifications

• 8–12+ years in IT, with at least 5 years in modern workplace, endpoint management, or digital workplace leadership.
• Leading and developing a high-performing team of technology specialists and leaders.
• Managing delivery priorities, investment planning, vendor relationships, and service performance.
• Fostering a culture of innovation, collaboration, continuous improvement, and digital curiosity.
• Ensuring modern, secure, scalable, and resilient digital workplace services.
• Bachelor's degree in Information Technology, Computer Science, Information Systems, Business Information Systems, or a related discipline.

Responsibilities

• Lead AUT’s digital workplace strategy and the team responsible for delivering exceptional technology experiences to students, researchers, and staff.
• Drive adoption of modern workplace technologies, artificial intelligence, automation, and digital experience initiatives that enable AUT's strategic ambitions.
• Provide strategic and operational leadership across AUT's modern workplace and digital experience portfolio, including endpoint management, Microsoft 365, collaboration platforms, identity services, and AI-enabled productivity solutions.
• Balance long-term strategy with delivery excellence, leading multidisciplinary teams that ensure technology delivers meaningful outcomes for the AUT community.

Skills

Leadership

Team development

Strategic planning

Vendor management

Digital workplace

Education

Bachelor's degree (IT/CS/IS)

Job description

Technology Experience & Enablement Senior Manager

• Lead AUT’s digital workplace strategy and technology experience.
• Drive innovation through AI, automation and modern workplace technologies.
• Permanent, full-time role based at AUT's City Campus

Auckland University of Technology (AUT) is New Zealand's newest university and one of its most distinctive. Centred on students and grounded in knowledge that works, AUT is 5-star rated by QS, with more than 27,000 students and 4,000 staff based primarily across three Auckland campuses. It's a place of real opportunity, where the values of Pono, Tika and Aroha shape how talented, progressive people work together – and you'll feel that in the culture, in the collaboration and in the difference the work makes for students, communities and the world.

Our community is stronger because of the role Te Tiriti plays in how we operate, and because Māori and Pacific knowledge, leadership and contribution are central to who we are. We embrace diversity in all its forms and are proud to welcome people of all ethnicities, genders, sexual orientations, religious and political beliefs, socio-economic situations and accessibility needs.

AUT’s award-winning ICT Services are at the heart of the university’s digital future, delivering secure, reliable, and innovative technology services that support worldclass teaching, research, and student experiences. Spanning enterprise systems, digital platforms, infrastructure, data and analytics, artificial intelligence, cybersecurity, and customer focused support, the directorate works in close partnership with academic and professional teams to drive meaningful change. With close to 150 staff, ICT Services are committed to contributing to AUT's undertaking of preparing future-ready graduates. They are responsible for the technology that supports educators, researchers and students, in New Zealand's only University of Technology. They offer talented technologists the opportunity to work at scale, and contribute to a values-led organisation that invests in its people, embraces innovation, and is shaping a more connected, future-focused AUT.

The Technology Experience & Enablement Senior Manager is a permanent full time role, that leads AUT's digital workplace strategy and the team responsible for delivering exceptional technology experiences to students, researchers, and staff.

The role ensures AUT's technology ecosystem is secure, intelligent, accessible, and continuously evolving to support productivity, collaboration, engagement, and innovation across the University.

You will be responsible for driving the adoption of modern workplace technologies, artificial intelligence, automation, and digital experience initiatives that enable AUT's strategic ambitions.

Reporting to the Director Client Facing Technology, the Technology Experience & Enablement Senior Manager provides strategic and operational leadership across AUT's modern workplace and digital experience portfolio. This includes endpoint management (Microsoft and Apple), Microsoft 365 services, collaboration platforms, identity services, employee experience technologies, digital adoption, and AI-enabled productivity solutions.

The role balances long-term strategy with delivery excellence, leading multidisciplinary teams that ensure technology delivers meaningful outcomes for the AUT community.

At AUT you’ll be part of a values-led university with a strong, caring culture, flexible working, generous annual leave and support to thrive in your role and career. We provide the tools, trust, recognition frameworks and cultural capability development programmes to help you make a meaningful contribution. Learn more about our competitive benefits tailored to all staff.

About you | Ko wai koe

As a professional staff member at AUT, you’ll help our university thrive by improving services, supporting students and staff and driving practical improvements across our campuses. We’re looking for people with energy, curiosity and openness to new ideas who bring a collaborative, adaptable approach and contribute to a positive workplace culture.

You’ll also bring cultural humility and respect for Te Tiriti o Waitangi , Indigenous peoples and diverse communities. Experience supporting Indigenous, equity or inclusion-focused initiatives is highly valued.

To be successful in this role, you will have:

• 8–12+ years in IT, with at least 5 years in modern workplace, endpoint management, or digital workplace leadership, with demonstrable experience in:
• Leading and developing a high-performing team of technology specialists and leaders.
• Managing delivery priorities, investment planning, vendor relationships, and service performance.
• Fostering a culture of innovation, collaboration, continuous improvement, and digital curiosity.
• Ensuring modern, secure, scalable, and resilient digital workplace services.
• Bachelor's degree in Information Technology, Computer Science, Information Systems, Business Information Systems, or a related discipline.

Start Date: As agreed with the successful candidate

Salary Ranges | Ngā Utu: $140 – 145k

Job Reference | Tohutoro Mahi: 96740

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