Technical Support Specialist - End user support

Aotearoa New Zealand Association of Social Workers; Auckland; On-site; NZD 60,000 - 80,000; Full time

Job summary

Aotearoa New Zealand Association of Social Workers is seeking a curious Technical Support Specialist to join our ICT Service Desk in a large healthcare enterprise. You will help support around 4,000 internal customers across research and development, manufacturing, regulatory, HR, health and wellbeing, and more, keeping people connected and productive.

We value initiative, learning, and practical problem solving.

Qualifications

• Willingness to learn and take initiative.
• Strong problem-solving and customer-service mindset.
• Ability to work with cross-functional ICT teams.

Responsibilities

• Work with experienced ICT teams to troubleshoot end point devices.
• Support a wide range of ICT solutions.
• Build strong relationships and ensure clear communication.
• Spot better ways of working to improve the support experience.

Skills

Self-starter

Problem solving

Clear communication

Willing to learn

Customer service

Tools

Microsoft 365

Hardware basics

Internal systems support

Job description

Technical Support Specialist - End user support

Our story began more than 50 years ago, when one doctor and two engineers designed a better way to care. Today, we are a thriving global business, and our products, used in acute and chronic respiratory care, surgery and the treatment of obstructive sleep apnea, make a difference to millions of patients every year.

Are you the person everyone comes to when technology stops working? Do you enjoy figuring things out, learning new tools, and using technology to make people's day easier?

If you are building your career in technology and looking for a role where you can take ownership, solve real problems, and make a visible impact, this could be the opportunity for you. We are looking for a curious, motivated Support Technician to join our ICT Service Desk team in a large healthcare enterprise where technology has real purpose.

You will help support around 4,000 internal customers across research and development, manufacturing, regulatory, human resources, health and wellbeing, and many other areas. Every day, your work will help people stay connected, productive, and focused on work that supports world-leading healthcare outcomes.

We do not expect you to know everything on day one. What matters most is that you are switched on, willing to learn, confident asking questions, and prepared to make a start when something needs to be improved. We value people who see a problem, think it through, and take practical steps to help fix it.

You will be supported by experienced ICT professionals who will help you grow your technical skills, develop strong support habits, and understand how technology keeps a large, modern healthcare organisation moving.

This role is for someone who wants more than just a job. It is for someone who takes initiative, enjoys solving problems, follows through on commitments, and wants to grow into a trusted technical professional over time.

What you will get to do

• Work alongside experienced and large ICT teams.


• Be exposed to a wide range of ICT solutions


• Troubleshoot a range of end point devices and solve complex problems


• Build working relationships.


• Develop strong customer support habits, including ticket quality, follow-through, ownership, and clear communication.


• Spot better ways of working and take practical steps to improve the support experience.

About you

You do not need to have all the answers yet, but you do need to be someone who gets involved, thinks for themselves, and is willing to learn by doing. We are looking for someone who:

• Uses technology to change the way people work.


• Takes pride in making things easier for people.


• Is a self-starter who looks for what needs doing and makes a sensible start.


• Can investigate problems and work through possible solutions.


• Communicates clearly, takes ownership and a positive attitude.

Technical experience

You may have experience through study, personal projects, part-time work, customer service, gaming, building PCs, helping friends and family, or a previous support role. Experience in any of the following would be useful, but your attitude and willingness to learn are just as important:

• Technically savvy with Microsoft 365 products.


• Familiar with the components of Computer hardware and the services to run them.


• Supporting business applications or internal systems.


• Worked in retail and have experience with support customers.

If you are passionate about technology, care about people, and want a team that will back you while also giving you room to take ownership, solve problems, and wants a long term career in Technical Support, we would like to hear from you.

This is a chance to build a career with purpose. You will gain practical experience, learn from people who want you to succeed, and be trusted to make a real contribution to technology support in a healthcare organisation that makes a difference.

What can I earn as a Technical Support Specialist