End-User Tech Support Specialist — Grow Your IT Career

Fisher Paykel Healthcare; Howick; On-site; NZD 45,000 - 65,000; Full time

Job summary

Fisher Paykel Healthcare in New Zealand seeks a Technical Support Specialist to join the ICT Service Desk. You will support around 4,000 internal customers across research and development, manufacturing, regulatory, human resources, health and wellbeing, and more, helping people stay connected and productive.

This role rewards initiative and practical problem solving. You will learn from experienced ICT professionals, grow your technical skills, and contribute to a large healthcare organisation

Qualifications

• Experience with Microsoft 365 products is advantageous.
• Familiarity with computer hardware components and services to run them.
• Experience in supporting business applications or internal systems.
• Experience in retail with support customers is a plus.

Responsibilities

• Work alongside experienced and large ICT teams.
• Be exposed to a wide range of ICT solutions.
• Troubleshoot a range of end point devices and solve complex problems.
• Build working relationships and develop strong customer support habits.
• Spot better ways of working and take practical steps to improve the support experience.

Skills

Microsoft 365

Hardware basics

Business applications

Customer support experience

Job description

Fisher Paykel Healthcare in New Zealand seeks a Technical Support Specialist to join the ICT Service Desk. You will support around 4,000 internal customers across research and development, manufacturing, regulatory, human resources, health and wellbeing, and more, helping people stay connected and productive.

This role rewards initiative and practical problem solving. You will learn from experienced ICT professionals, grow your technical skills, and contribute to a large healthcare organisation