Physical & Electronic Security Engineer

Nextro; Auckland; On-site; NZD 110,000 - 160,000; Full time

Job summary

Nextro is seeking a skilled Physical and Electronic Security Engineer to deliver and support enterprise security systems across NZ and Australia. You will engage in pre-sales, design, configuration, commissioning and BAU support, working closely with sales and network teams and installation partners.

The role requires hands-on experience with Genetec, Milestone or similar platforms, strong written and verbal communication, and the ability to produce precise technical documentation for clients.

Qualifications

• Five (5) years in enterprise security engineering across video surveillance, access control and intrusion detection.
• Experience across all phases of security project delivery: pre-sales, configuration, commissioning, UAT and BAU.
• Able to pass background checks including Ministry of Justice criminal record check for critical infrastructure access.
• Hold or be eligible for PSPLA Certificate of Approval in security technician class.

Responsibilities

• Attend customer meetings with account manager to scope requirements.
• Prepare high-level security system designs and bills of materials.
• Configure solutions per approved design and Nextro standards; carry out commissioning and UAT.
• Deliver customer and end-user training; maintain documentation and internal wiki entries.

Skills

Security engineering

Video surveillance

Access control

Intrusion detection

IP networking

Vendor management

Technical documentation

Customer communication

Tools

Genetec

Milestone

Inner Range

Axis Cameras

i-PRO

Job description

Reports to: Head of Physical & Electronic Security Division Employment type: Full-time, permanent

About Nextro

Nextro is New Zealand’s fastest growing cyber, physical, and electronic security integrator and managed security services provider. Nextro’s mission to secure New Zealand and we are seeking another Physical and Electronic Security Engineer to join our team. We design, install and manage network, cybersecurity and physical security solutions for critical infrastructure, local government, and large enterprises across New Zealand and Australia. Nextro is a multi-award winning Genetec Unified Elite Partner, multi-award winning Axis Gold Partner, Hanwha Gold Step Partner, and Milestone Partner.

The Physical and Electronic Security Engineer is responsible for the technical delivery and ongoing support of enterprise security systems for Nextro's customers. The role covers the full project lifecycle, from technical pre-sales and design through configuration, commissioning and handover, to business-as-usual (BAU) support.

The engineer works closely with Nextro's sales, solutions architecture, and network teams, installation subcontractors and vendors, and is a primary technical contact for customers.

Requirements

• Detailed working knowledge of enterprise physical and electronic security systems, including video surveillance, access control, intrusion detection, ALPR and intercoms.
• At least five (5) years' hands-on experience with tier 1 security platforms such as Genetec, Milestone, Inner Range, etc. across video surveillance, access control, and intrusion detection systems, with relevant and current certifications in your primary platforms.
• Experience across all phases of security project delivery: pre-sales support, configuration, commissioning, user acceptance testing, end user training, documentation and BAU support (adds, moves and changes).
• Experience coordinating with installers on site. Hands-on installation experience is an advantage.
• Working knowledge of IP networking as it applies to security systems, including VLANs, PoE, multicast, bandwidth and storage calculations, and time synchronisation.
• Experience with vendor engagement, including raising and managing support cases, licence management and completing vendor training.
• Hold, or be eligible to obtain, a PSPLA Certificate of Approval in the security technician class.
• Able to pass a Ministry of Justice criminal record check and obtain the site access credentials required by critical infrastructure customers, including airport identity cards.
• Clear written and verbal communication, including the ability to produce accurate technical documentation and explain technical matters to non-technical customers.

Advantageous

• Certifications from Genetec, Milestone, Inner Range, and other VMS and access control platforms.
• Training, experience, and certifications with with IP cameras and audio devices from Axis Communications, Hanwha Vision and i-PRO.
• Experience in critical infrastructure or transportation environments, such as aviation, ports and energy.
• Understanding of security system hardening, including OSDP Secure Channel, certificate management, firmware lifecycle management and remediation of penetration test findings.
• Eligibility for a New Zealand Government security clearance.
• Full New Zealand driver licence.

Responsibilities

Technical pre-sales and professional services

• Attend customer meetings with the account manager to scope requirements.
• Prepare requirements high-level security system designs.
• Prepare bills of materials and contribute to proposals.
• Liaise with suppliers and distributors on equipment and licensing.
• Configure the solution in line with the approved design and Nextro standards.
• Carry out commissioning and user acceptance testing (UAT), and record the results.
• Deliver customer and end user training.
• Create internal wiki entries for each new service or device type.

BAU and maintenance

• Carry out scheduled system health checks, reviews and preventive maintenance.
• Keep firmware, software and licences current across deployed equipment and systems.
• Advise the manager and customer on improvements to deployed systems, such as Genetec visual tracking and Plan Manager.

Technical support

• Provide Level 2 technical support for customer systems.
• Escalate issues to vendors and manage cases through to resolution.
• Report outcomes back to customers within agreed service levels.
• Participate in the after-hours support roster where required.

Documentation

• Ensure logical and physical as-built diagrams are accurate for new and existing sites, and that vendor and asset information is correct.
• Contribute to new process documentation and improve existing documentation.