Technical Services Manager

Yorb; Manawatū-Whanganui; On-site; NZD 90,000 - 130,000; Full time

Job summary

Yorb is seeking a Technical Services Manager to provide visible technical leadership across our technical services team, strengthening standards, capability, and confidence to deliver secure, reliable, and high-value client outcomes. You will lead the delivery of services, coach and mentor staff, and monitor performance to ensure issues are resolved effectively and improvements are implemented.

This role offers a chance to shape technical standards and operational maturity within a supportive,

Qualifications

• 5+ years’ experience in technical services, managed services, service delivery, infrastructure, systems engineering, or technical leadership roles.
• Proven experience leading, coaching, mentoring, and developing technical employees in a client-facing technology environment.
• Experience managing complex technical escalations, major incidents, problem resolution, and high-impact client issues.
• Strong understanding of service management, technical governance, risk management, documentation standards, and secure-by-design practices.
• Demonstrated ability to build technical capability through workforce planning, performance leadership, knowledge sharing, development programmes, certifications, and succession planning.
• Strong commercial awareness and experience balancing client, people, and business outcomes.
• Relevant ICT industry certifications, accreditations, ITIL certification, or tertiary technology qualifications are desirable.

Responsibilities

• Lead technical services delivery, ensuring consistent standards, quality outcomes, and client confidence.
• Provide technical leadership across complex decisions, escalations, major incidents, and high-risk service issues.
• Build team capability through coaching, mentoring, performance leadership, and development planning.
• Monitor service performance, technical risks, and capability gaps to strengthen service quality, security, and operational maturity.
• Align team capacity, resources, and service insights to support client outcomes, operational effectiveness, and business sustainability.

Skills

Technical leadership

Service management

People leadership

Incident management

Risk management

Workforce planning

Tools

ITIL

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

At Yorb, we help organisations unlock their potential through technology — but technology isn’t the destination. Delivering meaningful business outcomes is.

We are looking for a Technical Services Manager to provide visible technical leadership across our technical services team, strengthening the standards, capability, and confidence needed to deliver secure, reliable, and high-value outcomes for our clients.

The Opportunity

You will play a key role in creating the environment, expectations, and leadership that enable people to do great work, complex issues to be resolved well, and clients to trust the quality of the advice and service they receive.

You will:

• Lead technical services delivery, ensuring consistent standards, quality outcomes, and client confidence.
• Provide technical leadership across complex decisions, escalations, major incidents, and high-risk service issues.
• Build team capability through coaching, mentoring, performance leadership, and development planning.
• Monitor service performance, technical risks, and capability gaps to strengthen service quality, security, and operational maturity.
• Align team capacity, resources, and service insights to support client outcomes, operational effectiveness, and business sustainability.

What Success Looks Like

You’ll know you’re succeeding when the technical services team is consistently delivering high-quality outcomes, standards are clear and continually improving, and clients have strong confidence in Yorb’s technical capability and advice.

You’ll create an environment where people are engaged, growing, and developing both their technical and leadership capability. Resources are planned and managed proactively; operational performance is visible and measured, and continuous improvement and innovation are part of everyday ways of working.

About You

You are an experienced technical services leader who combines strong people leadership, service management expertise, and sound technical judgement. You build capable teams, guide complex technical decisions and escalations, and create the standards, direction, and confidence needed to deliver secure, reliable, and high-value client outcomes.

You bring:

• 5+ years’ experience in technical services, managed services, service delivery, infrastructure, systems engineering, or technical leadership roles.
• Proven experience leading, coaching, mentoring, and developing technical employees in a client-facing technology environment.
• Experience managing complex technical escalations, major incidents, problem resolution, and high-impact client issues.
• Strong understanding of service management, technical governance, risk management, documentation standards, and secure-by-design practices.
• Demonstrated ability to build technical capability through workforce planning, performance leadership, knowledge sharing, development programmes, certifications, and succession planning.
• Strong commercial awareness and experience balancing client, people, and business outcomes.
• Relevant ICT industry certifications, accreditations, ITIL certification, or tertiary technology qualifications are desirable.

Why Yorb?

We’re a values-led, relationship-driven business focused on sustainable success for our clients, our people, and our communities.

You’ll lead a technical team that plays a critical role in client confidence and service quality.

You’ll have the opportunity to shape technical standards, capability, and service maturity.

Your leadership will directly influence client outcomes, team growth, and operational performance.

You’ll work in a collaborative environment where clarity, ownership, and practical leadership matter.

You’ll be supported to continue developing your leadership, service management, and technical capability.

Interested?

If you’re motivated by leading technical people, strengthening service quality, and helping clients achieve confident, secure, and reliable outcomes, we’d love to talk.