Digital Services Lead

Engage Recruitment Support; Taupo; On-site; NZD 120,000 - 160,000; Full time

Benefits offered by this job

Flexible working

Wellbeing support

Career development

Employee benefits

Job summary

Engage Recruitment Support – Taupo, North Island, is seeking an experienced Digital Services Lead to guide and grow its digital service environment. The role spans workplace technology, digital and application support, and information management, with end-to-end ownership and a focus on reliable services and improved user experiences.

You will lead a multidisciplinary team, drive improvements using data and feedback, and advance governance and lifecycle practices across information.

Qualifications

• Experience leading a multidisciplinary digital services team.
• Strong background in IT support or information management.
• Proven ability to own and improve service delivery from end to end.
• Good understanding of IT service management practices.
• Able to manage suppliers and external service providers.

Responsibilities

• Lead and develop a multidisciplinary digital services team.
• Own end-to-end delivery across workplace technology, digital and application support, and information management.
• Plan, prioritise and deliver projects and initiatives across the portfolio.
• Use service data and user feedback to identify improvement opportunities.
• Drive automation, self-service, and process improvements.
• Strengthen information governance and lifecycle practices.

Skills

IT support

Information management

Team leadership

DevOps awareness

IT service management

Education

DevOps Foundation

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Engage Recruitment Support – Taupo, North Island

We’re working with a Taupō-based organisation looking for an experienced Digital Services Lead to lead and develop its digital service environment.

This is a broad people and service leadership role spanning workplace technology, digital and application support, information management and digital coordination. You’ll lead a multidisciplinary team, take end-to-end ownership across digital services and help ensure they remain reliable while continuing to improve how people across the organisation experience and use technology.

There is a strong improvement focus. You’ll use service data, user feedback and business needs to identify where services can work better, whether through automation, self-service, improved processes or changes to the way support is delivered.

Information management is also an important part of the role. You’ll help strengthen how organisational information and records are governed, managed and used so they remain trusted, accessible and secure.

You’ll work across the organisation, building relationships with stakeholders and suppliers, understanding what people need from digital services and helping connect those needs with organisational priorities, technology roadmaps and future ways of working.

A key part of the opportunity is helping shift digital services from reactive delivery toward more proactive business enablement, better user experiences and measurable value.

What you’ll be doing

• Leading, coaching and developing a multidisciplinary digital services team
• Taking end-to-end ownership across workplace technology, digital and application support, and information management
• Leading the planning, prioritisation and delivery of projects and initiatives across the team’s portfolio
• Using service data, user feedback and performance measures to identify opportunities for improvement
• Supporting automation, self-service, prevention and process improvement
• Leading and strengthening information and records management capability, governance and lifecycle practices
• Helping ensure information remains trusted, accessible, secure and available to support operational and organisational needs
• Managing technology suppliers, monitoring performance and progressing service improvements where needed
• Working across the organisation to understand user needs and improve digital experiences
• Helping align digital services with organisational priorities, technology roadmaps and future ways of working
• Working collaboratively with other digital and data capability to support better use of information, analytics and emerging technology

What we’re looking for:

• Substantial background across IT support and/or information management, including demonstrated team leadership or supervisory responsibility
• Proven service ownership from a user and service-delivery perspective
• A solid understanding of modern workplace technologies, digital support environments and information lifecycle considerations
• Good working knowledge of IT service management practices
• Confident people leadership, with the ability to coach, develop and set clear expectations for a multidisciplinary team
• Clear communication and relationship-building skills across technical and non-technical stakeholders
• Confidence managing suppliers and external service providers
• The ability to use service information, feedback and performance measures to improve delivery
• Comfortable balancing multiple service areas and competing priorities
• Sound judgement when weighing user experience, service performance, risk and organisational needs
• A continuous-improvement mindset and an interest in finding better ways to deliver digital services
• Relevant industry qualifications or DevOps Foundation/practical DevOps leadership experience would be advantageous.

What’s on offer?

This is an opportunity to lead across a broad digital services portfolio and influence how people experience and use technology across the organisation.

• Flexible, family-friendly working
• Wellbeing support and employee benefits
• Career development and growth opportunities
• A strong focus on supporting people to develop their strengths

Please note:

Applications close on Sunday the 6th of September.