Technical Services Manager

Yorb; Palmerston North; Hybrid; NZD 120,000 - 180,000; Full time

Job summary

Yorb is seeking a Technical Services Manager to provide visible technical leadership across our technical services team and to deliver secure, reliable, high‑value outcomes for clients.

You will lead delivery, mentor staff, manage escalations and incidents, and align capacity with client needs, promoting continuous improvement and governance across projects.

Qualifications

• 5+ years’ experience in technical services or related fields.
• Proven experience leading, coaching, mentoring, and developing technical staff.
• Experience managing complex escalations, major incidents, and high-impact client issues.
• Strong governance, risk management, and secure‑by‑design practices.

Responsibilities

• Lead technical services delivery with consistent standards and client confidence.
• Provide leadership across escalations, major incidents, and high‑risk issues.
• Build team capability through coaching, mentoring, and development planning.
• Monitor performance, risks, and capability gaps to improve security and maturity.
• Align team resources to support client outcomes and business sustainability.

Skills

People leadership

Service management

Technical judgement

Education

ITIL certification

Job description

At Yorb, we help organisations unlock their potential through technology — but technology isn’t the destination. Delivering meaningful business outcomes is.

We are looking for a Technical Services Manager to provide visible technical leadership across our technical services team, strengthening the standards, capability, and confidence needed to deliver secure, reliable, and high-value outcomes for our clients.

The Opportunity

You will play a key role in creating the environment, expectations, and leadership that enable people to do great work, complex issues to be resolved well, and clients to trust the quality of the advice and service they receive.

You will:

Lead technical services delivery, ensuring consistent standards, quality outcomes, and client confidence.

Provide technical leadership across complex decisions, escalations, major incidents, and high-risk service issues.

Build team capability through coaching, mentoring, performance leadership, and development planning.

Monitor service performance, technical risks, and capability gaps to strengthen service quality, security, and operational maturity.

Align team capacity, resources, and service insights to support client outcomes, operational effectiveness, and business sustainability.

What Success Looks Like

You’ll know you’re succeeding when the technical services team is consistently delivering high-quality outcomes, standards are clear and continually improving, and clients have strong confidence in Yorb’s technical capability and advice.

You’ll create an environment where people are engaged, growing, and developing both their technical and leadership capability. Resources are planned and managed proactively; operational performance is visible and measured, and continuous improvement and innovation are part of everyday ways of working.

About You

You are an experienced technical services leader who combines strong people leadership, service management expertise, and sound technical judgement. You build capable teams, guide complex technical decisions and escalations, and create the standards, direction, and confidence needed to deliver secure, reliable, and high-value client outcomes.

You bring:

5+ years’ experience in technical services, managed services, service delivery, infrastructure, systems engineering, or technical leadership roles.

Proven experience leading, coaching, mentoring, and developing technical employees in a client-facing technology environment.

Experience managing complex technical escalations, major incidents, problem resolution, and high-impact client issues.

Strong understanding of service management, technical governance, risk management, documentation standards, and secure‑by‑design practices.

Demonstrated ability to build technical capability through workforce planning, performance leadership, knowledge sharing, development programmes, certifications, and succession planning.

Strong commercial awareness and experience balancing client, people, and business outcomes.

Relevant ICT industry certifications, accreditations, ITIL certification, or tertiary technology qualifications are desirable.

That's Awesome

Do We Care? Absolutely!

We care about our clients, our team, and our impact.

We is Bigger than Me

Collaboration is our superpower.

Have Courage Every Day

Be bold, be your best self.

About Yorb

For over 30 years, Yorb has helped businesses achieve more through innovative, business-driven technology solutions. We’re not just about tech—we’re about empowering people, building strong relationships and creating real impact for our clients and communities.

Why Work for Yorb?

At Yorb, our values guide how we work, support each other, and deliver for our clients:

Just like you, we’re committed to continuous improvement and recognise that our people are key to our success. You’ll be supported to grow, learn, and develop your skills while being part of a team that genuinely cares.

Come and join our team of extraordinary individuals!