Technical Service Manager

Appoint; Auckland; On-site; NZD 120,000 - 160,000; Full time

Job summary

Jora New Zealand is seeking an experienced Technical Services Manager to lead the technical delivery function for a growing Auckland MSP. This hands-on leadership role is ideal for someone who enjoys mentoring engineers while remaining technically deep to step in with the team and with clients when required.

You’ll oversee the Managed Services engineering team, drive technical standards and service quality, manage complex escalations, and ensure backups, patching, and documentation are

Qualifications

• Experience leading a Managed Services engineering team.
• Strong understanding of MSP operations and SLAs.
• Ability to mentor engineers while maintaining hands-on technical involvement.

Responsibilities

• Lead the Managed Services engineering team and drive technical standards.
• Oversee service delivery, escalations, and client environments.
• Ensure backups, patching, and documentation are maintained to a high standard.
• Manage SLAs, aged tickets, and engineer utilization.
• Support AI-assisted service delivery and automation initiatives.

Skills

Microsoft 365

Entra ID & Azure

Windows Server

Networking

Backup & Disaster Recovery

RMM & PSA platforms (NinjaOne, Connect

Tools

NinjaOne

ConnectWise

IT Glue

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

We’re looking for an experienced Technical Services Manager to lead the technical delivery function of a well-established, growing Auckland MSP.

This is a hands‑on leadership role – ideal for someone who enjoys leading and mentoring engineers but still has the technical depth to step in with the team and with clients when required.

• Windows Server
• Networking – firewalls, switching, wireless & WAN
• Backup & Disaster Recovery
• RMM & PSA platforms – NinjaOne and ConnectWise highly desirable
• IT Glue / technical documentation
• Patch management & compliance
• SLA, incident, problem & escalation management

We’re looking for an experienced Technical Services Manager to lead the technical delivery function of a well-established, growing Auckland MSP.

This is a hands‑on leadership role – ideal for someone who enjoys leading and mentoring engineers but still has the technical depth to step in with the team and with clients when required.

Technical Skills We’re Looking For

• Microsoft 365, Entra ID & Azure
• Windows Server
• Networking – firewalls, switching, wireless & WAN
• Backup & Disaster Recovery
• Endpoint management
• RMM & PSA platforms – NinjaOne and ConnectWise highly desirable
• IT Glue / technical documentation
• Patch management & compliance
• SLA, incident, problem & escalation management
• AI-assisted service delivery / automation

You’ll lead the Managed Services engineering team, drive technical standards and service quality, manage complex escalations and ensure backups, patching, documentation and client environments are maintained to a high standard.

We’re looking for someone who understands the realities of an MSP environment – SLAs, aged tickets, engineer utilisation, billable targets and delivering great technical outcomes for multiple clients.

The role provides ongoing professional develoment including opportunities to attend industry conferences, technical conventions, keeping up to date with emerging technologies and best practice.

If you’re a strong technical leader who still enjoys being close to the technology and wants the opportunity to help shape an AI-assisted modern MSP, we’d love to hear from you.