Technical Account Manager

Potentia; Christchurch; On-site; NZD 70,000 - 95,000; Full time

Job summary

Jora New Zealand is seeking an Account Manager or Systems Engineer who enjoys being close to customers, understanding their technology environment, and helping them get the most from their managed services partner.

In this role you’ll be the main point of contact for a portfolio of customers, building trusted relationships, identifying upcoming needs, and ensuring the right technical expertise is brought in at the right time.

Qualifications

• Experience managing a portfolio of customers in MSP/IT services.
• Ability to discuss technology with customers and coordinate with delivery teams.
• Strong relationship-building and stakeholder management skills.

Responsibilities

• Build strong relationships with business and technology stakeholders.
• Understand customer environments, challenges, priorities, and future requirements.
• Identify opportunities to improve technology outcomes across your customer base.
• Coordinate with technical specialists to shape the right solutions and support.
• Ensure customers are receiving the service, advice, and follow-through they need.

Skills

Account management

Customer relationship management

Stakeholder management

Technical conversations

MSP environment experience

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

The opportunity

This is an opportunity for an Account Manager or a Systems Engineer who enjoys being close to customers, understanding their technology environment, and helping them get the most from their managed services partner.

You’ll be the main point of contact for a portfolio of customers, building trusted relationships, identifying upcoming needs, and ensuring the right technical expertise is brought in at the right time.

The role

You’ll manage and develop a portfolio of existing customers, taking ownership of the overall relationship and acting as the link between customers and internal technical / delivery teams.

Day to day, you’ll:

• Build strong relationships with business and technology stakeholders
• Understand customer environments, challenges, priorities, and future requirements
• Identify opportunities to improve technology outcomes across your customer base
• Coordinate with technical specialists to shape the right solutions and support
• Ensure customers are receiving the service, advice, and follow-through they need
• Maintain a clear view of commercial opportunities without pushing a hard-sales approach

Your fit

You’ll likely come from a small to medium sized MSP or technology services background, with experience managing a portfolio of customers, or having working in an MSP enviroment looking to transition into more of a customer focused role. You’re confident talking technology with customers, able to ask good questions, and comfortable bringing technical people into the conversation when needed.

You’ll bring

• Account management experience within an MSP, IT services, or technology environment OR experience working in a small to medium size MSP looking to transition into a Account Manager role
• Good technical understanding across managed services, infrastructure, cloud, security, or support services
• Strong relationship and stakeholder management skills
• A customer-first approach with sound commercial judgement
• Confidence owning the customer relationship and coordinating internal teams