Technical Incident Assurance Lead

Sky New Zealand; Auckland; On-site; NZD 90,000 - 120,000; Full time

Benefits offered by this job

Free Sky

Sky Sport Now

Neon

Job summary

Sky New Zealand is seeking a Technical Assurance Specialist to provide Level 2 operational and technical assurance across Sky’s Broadcast, Infrastructure and Digital technology services. Working between the NOC and resolver teams, you’ll assess and triage incidents, establish technical ownership and coordinate the appropriate teams to support timely service restoration.

You’ll review monitoring, alerts and service trends to identify recurring issues, contribute to ITSM processes, and build NOC

Qualifications

• Strong experience in technology operations with technical judgement and coordination skills.
• Clear communication and ability to build trusted relationships across technical teams.
• Comfortable in an operational on‑call environment and sharing knowledge to build capability.

Responsibilities

• Provide Level 2 technical triage and operational assurance across incidents, alerts and operational issues, establishing appropriate priority and technical ownership.
• Coordinate engagement with internal resolver teams, vendors and technology partners to support timely service restoration.
• Provide technical coordination during significant incidents and service degradation, including participation in the Major Incident Management on‑call roster.
• Review monitoring, alerts and service trends to identify recurring issues, emerging degradation and opportunities to improve service health visibility.
• Provide governance and oversight of operational issues and resolver queues, identifying ageing, stalled or unassigned work and supporting effective escalation.
• Contribute technical assurance input across Incident, Change and Problem Management to improve reliability and reduce recurring issues.
• Build operational knowledge and NOC capability through clear runbooks, coaching and knowledge transfer, strengthening Level 1 triage, escalation and operational readiness.

Job description

Sky New Zealand is seeking a Technical Assurance Specialist to provide Level 2 operational and technical assurance across Sky’s Broadcast, Infrastructure and Digital technology services. Working between the NOC and resolver teams, you’ll assess and triage incidents, establish technical ownership and coordinate the appropriate teams to support timely service restoration.

You’ll review monitoring, alerts and service trends to identify recurring issues, contribute to ITSM processes, and build NOC