Technical Business Analyst

Ministry of Social Development; Wellington; On-site; NZD 104,000 - 126,000; Full time

Job summary

The Ministry of Social Development in New Zealand is seeking a Technical Business Analyst to work with stakeholders and delivery teams to analyse needs, define requirements, and support the delivery of effective technology solutions.

You’ll contribute to initiatives that improve systems, processes, and services for New Zealanders, applying sound analysis practices while developing your technical and domain expertise within a supportive practice environment.

Qualifications

• Experience working as a Business Analyst on digital or technology initiatives.
• Strong knowledge of business analysis tools, techniques, and methodologies.
• Ability to translate business processes into clear requirements.
• Experience with agile or hybrid delivery environments.
• Excellent stakeholder engagement and communication skills.

Responsibilities

• Work with stakeholders to understand processes, pain points, and outcomes.
• Elicit, analyse, and document business and technical requirements.
• Support solution design through analysis, modelling, and documentation.
• Collaborate with developers, testers, architects, and other specialists.
• Maintain requirement traceability and support testing and delivery.

Skills

Business analysis

Stakeholder engagement

Agile delivery

Hybrid delivery

Communication

Job description

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• Work alongside technical experts and stakeholders to solve problems, shape effective solutions, and see your analysis translate into real outcomes
• Help improve the technology behind essential public services, where the quality of the solutions makes a real difference to New Zealanders
• Collaborate with people from a range of disciplines and backgrounds, sharing knowledge and tackling complex challenges together

Turn insight into impact. Strengthen communities. Join MSD.

Every week, around 1.4 million New Zealanders count on MSD for income support and services to connect with work, housing and better lives for their families.

Our Technology function provides the technologies, innovation and expertise that enable MSD staff and partners to deliver these essential services, today and into the future.

We’re driving a once in a lifetime transformation of services for New Zealanders. We are a key enabler of this change bringing together strategic thinkers, technology specialists and delivery leaders to design solutions and deliver change while keeping vital services running reliably every day.

About the role | Mō te tūnga

As a Technical Business Analyst, you’ll work closely with stakeholders and delivery teams to analyse needs, define requirements, and support the delivery of effective technology solutions.

You’ll contribute to initiatives that improve systems, processes, and services for New Zealanders, applying sound analysis practices while developing your technical and domain expertise within a supportive practice environment.

You’ll also have the opportunity to:

• Work with stakeholders to understand processes, pain points, and desired outcomes
• Elicit, analyse, and document business and technical requirements
• Support solution design through analysis, modelling, and documentation
• Collaborate with developers, testers, architects, and other specialists throughout delivery
• Maintain requirement traceability and support delivery planning and testing
• Contribute to impact analysis, risk identification, and change management activities
• Support the continuous improvement of analysis artefacts and practices
• Work within agreed governance, standards, and delivery frameworks.

We value diversity and welcome applications from disabled people and those who have lived experience with whānau, or the disability community. Please contact us if there is any support that we can provide to ensure the recruitment process is accessible to you.

You’re a capable and motivated Business Analyst who enjoys working in collaborative, delivery-focused teams. You’ll bring:

• Experience working as a Business Analyst on digital or technology initiatives
• Sound understanding of business analysis tools, techniques, and methodologies
• The ability to analyse business processes and translate needs into clear requirements
• Experience working with technical delivery teams
• Strong communication and stakeholder engagement skills, including the ability to work with people from different disciplines
• Experience in, or an understanding of, agile or hybrid delivery environments
• A willingness to learn, grow, and build technical domain expertise
• A collaborative approach and commitment to quality outcomes.

Salary | Utu-ā-tau: $103,846.00 - $125,998.00

The Ministry of Social Development (MSD) is a people-centred organisation. We’re in communities across the motu, working with partners to help New Zealanders be safe, strong and independent.

We provide social policy advice to government, and assistance including income, employment and housing support to people of all ages, families, whānau and communities.

As a Te Tiriti o Waitangi partner, we are committed to supporting and enabling Māori, whānau, hapū, Iwi and communities to realise their own potential and aspirations.

Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are.

Note: Your cover letter will be a key part of our assessment process. Please highlight how your skills and experience relate to the key responsibilities listed in the position description and job advertisement.

Joining MSD means being part of a whānau that celebrates the diversity each individual represents.

We show manaaki, we care about the wellbeing and success of people and want everyone to thrive and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. You can find out more about our values here.

If you have any support or accessibility requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.