Senior Technical Business Analyst - Fixed-Term

Ministry of Social Development; Wellington; On-site; NZD 106,000 - 129,000; Full time

Job summary

Ministry of Social Development in Wellington is seeking a Senior Technical Business Analyst to join our multidisciplinary teams on a range of transformation initiatives.

You will deliver major technology improvements, connect business and technology, and shape practical solutions across platforms. Salesforce and AEM experience is advantageous, but we welcome learners.

This 18-month fixed-term role offers the chance to influence outcomes for New Zealanders within MSD's people-centred approach.

Qualifications

• Experience delivering business analysis within technology, digital, or transformation initiatives.
• Ability to gather, analyse, document, and validate business and technical requirements.
• Strong collaboration with architects, developers, testers, and stakeholders.
• Experience working in Agile, hybrid, or waterfall delivery environments.
• Excellent communication and relationship-building with technical and non-technical stakeholders.
• Willingness to learn Salesforce and AEM platforms.

Responsibilities

• Deliver business analysis across digital and technology initiatives of varying size and complexity.
• Elicit, analyse, validate and document business and technical requirements with quality.
• Collaborate with architects, developers, testers and stakeholders to design fit-for-purpose solutions.
• Facilitate workshops to define business needs, explore problems and outcomes.
• Support solution design via options analysis, impact and feasibility assessments.
• Identify risks, dependencies and impacts across systems and processes.
• Support continuous improvement of analysis practices and standards.

Skills

Business analysis

Stakeholder engagement

Requirements gathering

Problem solving

Agile delivery

Tools

Salesforce

Adobe Experience Manager

Job description

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Senior Technical Business Analyst - Fixed-Term

• Work on complex business analysis across high-impact initiatives
• Influence strategic outcomes and shape technology-enabled change across MSD
• Connect business and technology teams, turning evidence and diverse needs into practical change across a significant programme
• 18 month fixed-term opportunities based in our Wellington office

Turn insight into impact. Strengthen communities. Join MSD.

New Zealand is changing, and so are we. MSD is transforming to build a smarter, simpler, more responsive welfare system.

This is a rare opportunity to help shape a once-in-a-generation transformation to deliver better outcomes for New Zealanders. Join a multidisciplinary team driving people-led, technology-enabled change at scale.

About the role | Mō te tūnga

We're looking for Senior Technical Business Analysts to join our multidisciplinary teams and contribute across a range of exciting transformation initiatives.

You'll play an important role in delivering major technology improvements that support MSD's purpose and strategic outcomes, working across a diverse portfolio of projects and programmes. This includes transformation initiatives, digital services, customer-focused platforms, and enhancements to critical business systems.

You will also work with delivery teams, technical specialists and business stakeholders to understand problems, explore options, and shape solutions that work in practice. The work spans business needs, technology and the experiences of the people who use MSD services, so you'll need to be comfortable working through complexity and ambiguity rather than simply documenting requirements.

Other key responsibilities may include:

• Delivering business analysis across digital and technology initiatives of varying size and complexity
• Eliciting, analysing, validating, and documenting business and technical requirements whilst ensuring quality, traceability and alignment of requirements
• Work with architects, developers, testers, and stakeholders to design fit-for-purpose solutions
• Facilitating workshops and engaging stakeholders to define business needs, explore problems, and desired outcomes
• Supporting solution design through options analysis, impact assessments, and feasibility assessments
• Identifying risks, dependencies, and impacts across systems, processes, and customer experiences
• Supporting continuous improvement of analysis practices, standards, and ways of working.

We're looking for analysts who thrive on solving complex problems, engaging with stakeholders, and shaping problems into effective technology solutions.

Experience with Salesforce and/or Adobe Experience Manager (AEM) would be highly advantageous; however, we are equally interested in people who are eager to learn, develop new skills, and grow their expertise in these platforms.

Additionally, you’ll bring:

• Experience delivering business analysis within technology, digital, or transformation initiatives including gathering, analysing, documenting and validating business and technical requirements
• Strong analytical and problem-solving skills, including the ability to identify risks, impacts, dependencies, and opportunities across people, processes and technology
• Experience supporting solution design, process improvement, and business change
• Experience working within Agile, hybrid, or waterfall delivery environments
• Strong communication and relationship-building skills, with the ability to influence and engage technical and non-technical stakeholders
• A collaborative approach and interest in improving how analysis is delivered.

Salary | Utu-ā-tau: $106,474.00 - $129,210.00

A offer will be made based on your skills and experience and our team relativities.

The Ministry of Social Development (MSD) is a people-centred organisation. We’re in communities across the motu, working with partners to help New Zealanders be safe, strong and independent.

We provide social policy advice to government, and assistance including income, employment and housing support to people of all ages, families, whānau and communities.

As a Te Tiriti o Waitangi partner, we are committed to supporting and enabling Māori, whānau, hapū, Iwi and communities to realise their own potential and aspirations.

Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are.

Joining MSD means being part of a whānau that celebrates the diversity each individual represents.

We show manaaki, we care about the wellbeing and success of people and want everyone to thrive and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. You can find out more about our values here.