Technical Analyst - Payments

ASB Bank Limited; Auckland; On-site; NZD 90,000 - 130,000; Full time

Job summary

ASB Bank in Auckland is seeking a Technical Analyst to join the Payments Platform, supporting the Cards squad and translating business needs into clear backlog items. You will work with stakeholders, engineers and product owners to maintain core card systems and drive improvements in an agile environment.

With 5+ years in technical/functional analysis, you will bring strong Microsoft environment experience, SDLC knowledge, and excellent stakeholder management to help deliver secure, reliable

Qualifications

• 5+ years in a Technical, Application or Functional Analyst role, ideally within banking or professional services.
• Strong experience with Microsoft environments, including server management, deployments, patches and upgrades.
• Good understanding of SDLC methodologies and experience supporting business-critical systems.
• Strong analytical skills, with the ability to translate business requirements into practical technical solutions and clear backlog items/user stories.
• Excellent stakeholder management and communication skills, bridging technical and non-technical teams.

Responsibilities

• Partner with stakeholders to understand Cards Account processes and translate needs into backlog items.
• Support prioritisation and sizing of work with product owners, engineers and delivery teams.
• Analyse processes and identify opportunities to improve technology, ways of working and customer outcomes.
• Support day-to-day maintenance of core card systems, including BAU, Tier 2 and after-hours support.
• Develop SOPs and squad documentation while maintaining strong supplier/vendor relationships.
• Share knowledge across squads and contribute to the wider Technical Analyst community.
• Be part of the Engineering Practice at ASB and contribute to agile ways of working.

Skills

Technical analysis

Backlog / user stories

Stakeholder management

Analytical thinking

SDLC knowledge

Tools

Microsoft server management

SQL

Job description

At ASB, we’re all about doing what we can to help our customers get “One Step Ahead” by giving them the tools they need to manage their lives and plan for their families and future.

Our products do more than serve ads or stream movies. They underpin our economy and touch people’s lives.

If you’ve always wanted to apply your skills to a large-scale Kiwi success story, today could be your lucky day. We’re looking for a Technical Analyst to join our Payments Platform, supporting our Cards area.

About the role:

Payments Platform provides a secure environment that enables trusted and seamless payment experiences for our customers.

As a Technical Analyst in our Cards squad, you will work closely with business stakeholders, product owners, engineers and delivery teams to understand Cards Account business processes, clarify requirements and translate business needs into clear, well-defined backlog items.

You will help manage and support the squad’s core card systems, ensuring the uninterrupted delivery of services to the business. You will also contribute to the ongoing improvement of technology, processes, applications and ways of working across a secure, reliable and high-performing Payments Platform environment.

Your responsibilities will include:

• Partner with stakeholders to understand Cards Account processes, clarify requirements and translate business needs into actionable backlog items.
• Support prioritisation and sizing of work with product owners, engineers and delivery teams.
• Analyse processes and identify opportunities to improve technology, ways of working and customer outcomes.
• Support the day-to-day maintenance of core card systems, including BAU, Tier 2 and rostered after-hours support.
• Develop SOPs and relevant squad documentation while maintaining strong supplier and vendor relationships.
• Share knowledge across squads and contribute to the wider Technical Analyst community to strengthen platform delivery.
• Being part of the Engineering Practice at ASB, we encourage our teams to work.

autonomously and collaboratively in an agile environment. You’ll have the opportunity to contribute to complex, enterprise-scale initiatives while being part of a squad where your ideas, experience and perspective will be valued.

About you:

We’ll value your initiative, analytical thinking, problem-solving ability and confidence working with both technical and non-technical stakeholders.

We’re looking for someone who has:

• 5+ years’ experience in a Technical, Application or Functional Analyst role, ideally within banking, financial or professional services.
• Strong experience in Microsoft environments, including server management, application deployments, patches and upgrades.
• Good understanding of SDLC methodologies and experience supporting business-critical systems.
• Strong analytical skills, with the ability to translate business requirements into practical technical solutions and clear backlog items/user stories.
• Excellent stakeholder management and communication skills, with the ability to bridge technical and non-technical teams.

In addition, the following would be an advantage

• SQL experience and knowledge of credit collections, credit applications or card account systems.
• Experience within Cards, Payments or a regulated financial services environment.
• Experience providing Tier 2 or production support and working with external suppliers or technology vendors.
• Understanding of secure, reliable payment systems and experience working in agile or project delivery environments.

Working at ASB:

ASB’s sense of who we are and what we stand for is grounded in our values. They guide our day-to-day interactions with our people, customers and communities. They are what makes ASB, ASB.

Our values guide our actions and conduct, helping us create a safe and inclusive environment for our people and customers. They show that we care, are passionate and courageous, and act with integrity. Most importantly, they unite us.

We offer a flexible and supportive working environment with an open and inclusive culture where we welcome and value your individuality, ideas and goals.

To serve a diverse community, we need a diverse organisation. We encourage applicants from allbackgrounds who bring unique perspectives and thinking styles that add to the culture andperformance of our team.