Senior Systems Specialist

ASB Bank; Auckland; Hybrid; NZD 110,000 - 140,000; Full time

Benefits offered by this job

Flexible working environment

Health insurance

Parental leave & flexible leave

Customisable benefits

Job summary

ASB Bank in Auckland is seeking a Senior Systems Specialist to join the ATM Squad within Site Reliability Engineering. You will own and support a secure, reliable ATM ecosystem serving customers nationwide, and collaborate in a diverse, agile squad to drive improvements.

You will work across engineering and business partners, leading prioritised efforts, ensuring high availability, and delivering robust operational practices.

Qualifications

• Experience administering Windows Server and Windows endpoints in a complex enterprise environment.
• SCCM/MECM patching, packaging, software deployment and compliance baselines.
• PowerShell scripting and automation of operational activities.
• Active Directory, DNS, DHCP, Group Policy and certificate management.

Responsibilities

• Provide technical ownership across the ATM fleet and infrastructure.
• Lead operational management, support and continuous improvement of the ATM environment.
• Analyse and optimise for availability, reliability, security, resilience and scalability.
• Monitor platform health, investigate incidents, and drive resolutions.
• Deliver safe production changes, deployments, patching and lifecycle activities.
• Demonstrate outstanding customer service and build trusted stakeholder relationships.

Skills

Problem-solving

Analytical thinking

Collaboration

Stakeholder communication

Education

Microsoft Azure Certifications

ITIL certification

Bachelor's degree in a related field

Tools

Windows Server

SCCM/MECM

PowerShell

Active Directory

DNS/DHCP

Networking (LAN/WAN/Firewall)

Azure DevOps

CI/CD

Git

Infrastructure as Code

VMware/Hyper-V

Linux

Job description

Kia ora, Talofa lava, Kia Orana, Malo e lelei, Fakalofa lahi atu, Bula Vinaka and Namaste!

Kia ora, Talofa lava, Kia Orana, Malo e lelei, Fakalofa lahi atu, Bula Vinaka and Namaste!

Location: ASB C: Drive Albany, Tāmaki Makaurau / Auckland

Employment Type: Permanent, full time

Mō Mātou | About us

At ASB, we believe progress is more than just financial - it's about helping New Zealanders, communities, and our environment thrive together. We're a purpose-led organisation with a proud history and a clear vision: to support Kiwis in getting one step ahead. Our work is guided by strong values - care, courage and curiosity - and brought to life by a diverse team of people who genuinely care about making a difference.

As one of Aotearoa's most trusted banking partners, we combine the stability and scale of a large organisation with a culture that ensures you're recognised as an individual. Your ideas, your growth, and your contribution matter here - and you'll be supported to do meaningful work that has a real impact, every day.

Mō te tūranga | About the role

Join ASB's ATM Squad as a Senior Systems Specialist within Site Reliability Engineering. You'll help deliver and support a secure, reliable and high-performing ATM ecosystem that provides critical services to our customers across New Zealand.

You’ll work in a diverse and supportive squad where people are empowered to make decisions, grow their agile mindset and solve complex problems at enterprise scale. While the environment is large and business-critical, the squad owns its priorities, so your voice will be heard and your technical judgment valued.

In This Role, You Will

• Provide technical expertise and ownership across the ATM fleet and the infrastructure and services that support it.
• Provide technical leadership across the operational management, support and continuous improvement of the ATM environment.
• Analyse and optimise the environment for availability, reliability, security, resilience and scalability.
• Monitor platform and fleet health, investigate incidents and problems, and drive issues through to lasting resolution.
• Deliver safe production changes, software deployments, patching and platform lifecycle activities.
• Demonstrate outstanding customer service, build trusted stakeholder relationships and lead by example.

Ngā mea kia whai angitū ahau? | What will help me succeed?

You’ll bring proven initiative, strong problem-solving capability and the confidence to lead from your position. We work in agile, cross-functional teams, so you’ll be comfortable moving across different facets of engineering and collaborating with technical and business partners.

Essential Experience

• Windows Server and Windows endpoint administration in a complex enterprise environment.
• Microsoft Configuration Manager (SCCM/MECM), including patch management, application packaging, software deployment, collections and compliance baselines.
• PowerShell scripting and practical automation of operational and deployment activities.
• Active Directory, DNS, DHCP, Group Policy and certificate management.
• Enterprise networking, including LAN, WAN, firewall, load balancer and telecommunications dependencies.
• Monitoring, alerting, log analysis, observability and operational health reporting.
• Incident, problem, change, vulnerability, risk and control management in a regulated environment.
• Production troubleshooting, root-cause analysis, documentation and runbook development.
• Working with vendors, infrastructure teams and business stakeholders to support critical services.

Desirable Experience

• Experience supporting ATMs, payments platforms or another nationally distributed device fleet.
• Experience with ATM software deployment, gold-build management, ATM security controls or device peripherals.
• Azure DevOps, CI/CD pipelines, Git or Infrastructure as Code practices.
• Linux administration, container platforms or orchestration technologies.
• VMware, Hyper-V or other enterprise virtualisation technologies.
• High availability, failover, service continuity and disaster recovery testing.
• Experience working in an Agile environment using Kanban or Scrum.
• Relevant Microsoft, Azure, ITIL or security certifications.

Working arrangements

This Auckland-based role supports hybrid working, with regular attendance at C:Drive and the ATM lab required for collaboration, testing, maintenance and deployment activities. Planned after-hours work and participation in an on-call roster may also be required.

He aha tā mātou | What can we offer

• Get the work-life equation right. We know life is full of priorities, from soccer practice to side hobbies. We're here to help you find balance, with a flexible and supportive working environment.
• What's important to you is important to us. We support your wellbeing in meaningful ways, including comprehensive health insurance, wellness initiatives, parental and flexible leave, and customisable benefits to suit your lifestyle.
• Bring your whole self to work every day. Whether you're into scrapbooking, spontaneous karaoke sessions, or just hanging out with the family, ASB is working hard to create a culture where everyone feels safe, included and part of our shared purpose of helping Kiwis get one step ahead.
• The whole "one step ahead" thing applies to you, too. With mentorship, flexible learning pathways, and opportunities to deepen your expertise, ASB is a place where you can take on exciting challenges and step forward to reach your goals, both in and out of the office.